SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came very quickly. Just everything came up, a little cloth thin but for the autumn/spring will be excellent. Special thanks for such fast delivery❤& Middot;
Clas, the bile is super, Meni Duge was similar, on the River 1.56 m, the parameter is 88-68 Italian city)) delivery up to 2 hours
bought 1 earlier and just had to come back and get more colors! love it
OMG i’m literally in love with this! Exactly what I wanted - great quality and it’s on the thinner side so it’s perfect for layering :) 10/10 would recommend and definitely will be buying from this store again!
Absolutely amazing!!!
Thanks!
A beautiful waistcoat, worth your money. I'll wear it. You could take a smaller size on my M. But, everything is fine
Chic waistcoat. Color and style corresponds to the photo. After washing, the color and shape did not change. The quality is excellent. As a gift sent a comb. Shipping fast. I advise you to order. In Ukraine, Kiev came in 20 days.
Synthetics, but I did not count on another. The store put a small gift.
немного большеват, но наверное это я ошиблась с размером, ещё расческу приложили, приятно!
JUST PERFECT. I LOVEEEE IT. It came with a small gift.
ok
Excellent vest, cotton, neatly tied, super! Size is according to description
I liked everything, there was a couple of threads at the ends, but it's not scary
Estoy gratamente sorprendida con este vendedor. El chaleco llego rapido y es precioso pero me quedaba pequeño. Abrí disputa para devolverlo y rápidamente me responde que me devuelven el importe. Todavia no conoci a ningun vendedor que trabaje tan bien. Les recomiendo que compren. Muchas gracias vendedor¡¡¡¡¡¡
Llego a su tiempo y todo estaba genial lo Único que es un poco fino por lo demás es exactamente igual que en la foto y la talla es perfecta no queda pegado queda un poco ancho
item received as described
My height is 173. Size of clothes S, ordered a vest in size XL.
i love this sweater so much it’s the perfect size not too big but not too small and really good material and doesn’t look cheap at all i was shocked when i got it considering the price of it but you should definitely get it <3
The waistcoat is super, thin! Size matches!