SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
nice going to order again love it
Was deliverd in one week! Very fast and i love the top. I took a size smaller than usual.
good, as the photo, of course sad but without chest (((completely not look so (
body as a whole. quality normal class design
Vers fast delivery product is as on the picture and the material is perfect!!!
very beautiful. las STRINGS could have best finish.
2018 summer women sexy lace up body sibybo neck backless deep v-neck slim bodycon playsuit rompers womens jumpsuit overalls tops
EVERYTHING correct like q fashion and good material SOIL wear s/m pedí A and This perfect. unique PEGA the WHITE transparenta a. the other EVERYTHING cool.
fast to новосибирска within 18 days. quality is good, bloom at the ends шнурочки true .. og заказала rev 96 83 by 63 size s fit.
what is satisfied than not only мохрятся processed and does not at the ends of the rope. comfortable fabric, effect is good size in m took height 56 weight 162-164 kg. 85-68-91 обхватами with
love! body It A very good quality. however las STRINGS deshilachan dress, tendré ponerle A top clothing. no transparenta, full cover. maybe Is a short and midriff poco a piece Pant LOW will the body. I cogí A SIZE S But CARVING m i have come fashion evil. breasted I have 82 By That cogí s But free shipping I have 94 cm hip and fit a poco bull. free shipping Shipping has Been very fast. ha tardado only 12 days. general i satisfied buy.
Super happy! Fits perfect! Ordered another colour immidiatly! Came in a week!
Green one is AMAZING! I am so happy with it I’m gonna order all the colors! Pink one I liked less cause it’s a bit loose and doesn’t sit well. But both are so good. Came in super fast. Very recommended!