SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine. The store is worried whether everything is in order, whether everything has come. And i was waiting for good weather, but in moscow it is not expected for the next weeks so the photo is not on me. The dress is good, there are buttons on the sleeves. At 88/63/89 perfectly sits, not tight, but on the figure. Light skin with dark hair i think it would be better to have a different color. A fresh image would be. Maybe i'll order the second one too.
The dress is excellent, it came to israel in 2 weeks, the quality is excellent for this money just a bomb, my size is vooche s, but with aliekspres always take m. the village is perfect) thank you very much for the speed of delivery, i am very satisfied. Weight 60 kg height 169
Thanks a lot to the store for your advise, the dress is super, normally i wear "M" but the seller advised me to take "L" so he was right Very quick delivery, I'm very happy with my dress, very good quality I didn't expect. My height is 1.70 weight 73kg for sure this dress fits to skinny girls and not like my Brazilian hips 110 its little bit short at the back side but i don't mind i like it very much
Sticks out, not a problem, but sits cool .. I think it will become one of the favorites
Schönes kleid, größe s passt perfekt, danke sehr, schade dass es teurer geworden ist. Dress is beautiful, mind that подорожало!
The dress is very beautiful, the fabric is pleasant, does not shine through, the neckline is deep, it looks very beautiful, but if you have a breast more than 3 will have to be changed, otherwise it falls out, but it is worth it, never regretted buying!!
Delivery to israel just over a month. The dress is very beautiful, light, soft pink, with lining, does not shine through, on the back of the zipper of good quality. On the sleeves of the buttons, there is a belt, the fabric is pleasant, does not stretch. On its parameters 87-60-90 and weight 53 size m just right, only slightly large in the chest, but it is easy to fix. I advise this dress to girls with a good figure.
Beautiful dress! Shipping was fast. I usually wear a size M in us sizes and I got the size M. It fits really well except in the chest area but I wear a size 34DD so it’s hard to find anything that will fit me there. The material is nice and sturdy but delicate. I love this dress!
Beautiful dress, extremely lightweight and made to flatter your shape. It's perfect for the summer I totally recommend. Note that it does not stretch and it is delicate fabric. Thank you for my first freebie!!
Very very adorable dress. Fits well. On the short side by i like it like that. I am 90-66-94 and 168 fits great.