SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality is excellent, very pleasant to the body on my 46-48 ordered XL all came up. I will order in another color
Пижама очень классная! Качество супер. Единственное , не угадала с размером , можно было взять на размер побольше. На рост 170, ОБ-96, ОТ 72, ОГ-88, взяла XL. Брюки коротковаты. На третьем фото брюки спущены на бёдра. И есть дискомфорт в талии: очень тугая резинка. Поэтому если вы любите свободные вещи , смело берите на несколько размеров больше.
I liked it very much! Qualitatively for such a price and comfortable in tailoring! In general, very very satisfied
Just super pajamas! I wanted free, on the parameters 92 × 75 × 102 I ordered the size L, and did not lose, I sat perfectly. Very pleasant to the touch and to the body. Neat even lines. Advised all around) delivery of 1,5 weeks to the point of issue in five (Mo).
This pajamas is beautiful, the patterns are superb the fabric very soft, we do not feel it when we wear it, we are very comfortable, I'm doing S but I took this size to be comfortable and it fits me perfectly. The length is good, for the price it is beautiful, it is not the first order or the last one in this shop. I highly recommend this product and the shop very serious, a great thank you to the store very kind, good communication, it responds and helps you for the sizes, it's your nice. 5 stars.
Pajamas are incomparable! At the height of 170.65 kg XXL is ideal, light oversafrom. Material viscose + Lycra, slightly stretches, does not crumple. Rich color, print. Very pleasant to the body, it is very comfortable. Perfect sewing. Definitely recommend! Be sure to order in another color. Yes, and as a gift, too, worthy!
Ordinary, good, quality pajamas. Very pleasant to the body. Slightly short sleeves and pants, but not critical (height 166). Seller recommend.
1. delivery was very fast 2. the quality is good. 3. very pleasant to the body 4. take on size larger than usual, if you want to sit normally. If you like freely, then 2 sizes larger. I wear L, took XL. Chest volume: 99. Waist: 79. Hips: 99. 5. there is no smell PS in the photo is slightly brighter than in fact.
Bought for 1259,93 ₽. Shipping fast. The material is light, airy, odorless, like silk. Size XL by 165 cm. 58 kg. Quite comfortable on top 44, bottom 46. Not electrified, on the body is not felt. Who needs to recommend. We will buy!)))
Patenkinta pirkiniu. nešioju m užsisakiau XXL stipriai mazintos.Ant kūno miela
Классная пижама! Мои параметры 79-63-89 рост 158 , размер М отлично подошёл. Пошив хороший, без косяков. Нет запаха, реальный цвет камера не передаёт, очень красивый, нежный. Единственное думаю М на высокий рост штаны коротковаты будут. Но если на бёдрах носите, норм. Доставка быстрая , около 2 недель. Советую! Спасибо большое продавцу )
Simply perfeitoooooooo, ordered XXL to stay well Larguinho, and was, use 46, ameiiiii!!! The fabric is wonderful also, surprised!
In the store would not pick up so in size. It's like they were sewn by my standards. Looks expensive. In Kazan, this costs 2150, here bought for 1200. On my Xs m Ka perfectly approached. Height 160. A little short, but I do not like to hang out long. Delighted with the purchase. I ordered the 11th, I received the 18th.
Very beautiful ‘silk’ pijamas. A bit short for me, but it is ok. My measurements are: Height: 172cm, Weight: 54kg. Waist: 62cm, Thights: 92cm
Beautiful! Fabric and great fit
Size L wear m in Brazil, is beautiful, high quality fabric. arrived in less than 30 days.
Ordered 11.11 received in a week! 18.11! This is the fastest delivery) to Petersburg! The kit is also very satisfied: pleasant to the body, gentle. At its Xs-S, height 158, -took M, did not lose, free, but also does not hang out) perfect, in general! Someone wrote that there were leads on the product, I have everything super. Highly recommend!
Very good and quality suits, pink size m sits well, other two L will be more free, my parameters og 90, OT 74, OB 94
Perfect
Bought size XXL and fit just right. Have 1,65 and 73 kg. material quality