SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All as in the description, the Russian 46 size is good. good sleeve length. nice milky color. I recommend!
It turned out to be a little darker than I expected, but in general it's not bad
It’s kinda Velma orange but it’s cute and it shipped fast!!
Very narrow but stretch enough, to go warm in winter, under a jacket will do its role, if you are squeamish, take the largest size
On height 170 length as usual, it's good that it's not short. The fabric is pleasant, sliding (although rather it says that the synthetics are very many in the composition). Looks worthy
Very nice turtleneck, fits perfect. Highly recommend, thanks store I'm very happy with my purchase.
Hello. I ordered a turtleneck on March 6, I received it on March 25. Turtleneck liked, the length to the middle of the ass (height-173 cm). My size is 44-46 (but closer to 44), I ordered M. Sleeves are a little short, but not critical. I liked everything, I think I'll order more
The order came damaged, but the store returned the money without problems (although upset, but the money was returned), so 5 stars.
I just received my chompa 12/03 today, I had Logistics problems from AliExpress and the store was very kind
Creo que voy a comprar otro en diferente color. Elástico por lo que me da seguridad con la talla La única pega es que vino con una mancha en el cuello, queda por dentro en la doblez, espero que se vaya con los lavados.
The sweater is beautiful and the delivery is fast, but there are no labels, no sizes.
love. love. love!
Excellent jacket, my favorite mating-noodles. When washing, water was very slightly painted. The material to the body is pleasant, not very soft, but the spools will not appear so quickly) on the growth of 170 cm, the volume of the chest is 90, the waist, the floor of the ass closes, but the sleeves are slightly short. Maybe on L would be longer, but then the jacket itself would be strongly assembled. Thank you!
One of the best purchases on Ali! Thank u! For a long time I was looking for a turtleneck not "shot". Finally found it! Arrived purchase for 9 days in Moscow, received 31.12-in the new year, a great gift! Warm, soft, long, perfectly stretches! No smell. I highly recommend, girls! Took L. Height 170 89/75/95-village Excellent!
Order came quickly. The sweater really liked, the quality is good. On og-92 sat well. Thank you.
it delivered really fast. and quality is perfect. I am really happy. Thanks you :)))
Very comfortable.
came as pictured
Delivery of the order just over a month to Murmansk. A pretty sweater, neat, factory production. This is what size it is difficult to determine, there is no label, but with the growth of 170, my size is 42-44, I ordered M. Communicating I'm a store, I thought that the sleeves will be short, but they are just right. As will be in the sock will show the time of course. But I think in the subsequent order in a different color.
Comfy!