SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
La qualité est super même si 2 ou 3 fils se détache
meilleure que ce que je pensais, parfait pour l’automne
Its great I love it so much!!:) mostly I have size M but I took XXL for oversized
The jacket glitters, the air does not pass. I think that the synthetics are full. But in size
Synthetics are solid, but cute
The jacket came torn on the sleeve along the seam, but the store was very honest and returned half of the cost (500R). Jacket in the style of American Girl, oversize. I wear with jeans or bicycles
Thank you daughter happy delivery fast!!
I love it, I thought it was gonna be thicker but it's thin, anyway it's fine, I like it very much, it's comfortable and cute, 10/10, 100% recommended
perfect, practically nothing to say, good size and quality but sadly the sweatshirt isn't really opaque
Very beautiful. Fast shipping.
I’m 5’3 And I weigh around 140-ish and I got a medium and it was so super big I suggest u size down !!!
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Krutyayayayayayayaya!!!! Soft, warm❤& Middot;❤& Middot;❤Everything as described! My favorite store now! Things in my style and very good!
Very cool! Do not complain!!! I am 88/67/96 and height 178. Sleeves with stock. The store sent in the last few hours, and then after my message. But it came very quickly.
The e sweatshirt as in the photo, is not very fat but enough size corresponds to the measurements, the store will take time to ship it but when shipping takes 5-6 business days to arrive, I would repeat again
Svitshot cool, the quality is good, on the account of the size wanted an oversize. My size S, ordered L, so I stepped up myself that I ordered my own size, sits just. If you want to be baggy and oversize, then order 2 sizes larger than your own, and so in general everything suits, with the size of my jamb.
Girls this is a full Balder 10/10, initially thought that it would look like a bag on me, but it looks perfect!!!! Just like I wanted. I 163 cm, 47 kg, usually wear XS-s, read reviews and decided to take L for oversisisik and really did not lose. Take it, you will not regret it!!
Unbelievable!!! Product of 10! Amazing quality and super fast shipping!
Material feels very good and it doesn’t smell cheap, Only a few threads have looked out, but they are easy to cut off
The goods arrived about two days earlier than the appointed time. Delivery is fast, the quality is super. The fabric is soft, pleasant, the print is very smooth, also nice. The sweatshirt is not too warm, but also not very thin. You can wear it at home and on the street, and in spring it will be very good to wear it. Everything is as in the description. I was afraid that it would not fit and would be small, but she sat down well. I talked to the store only about the size, but he is quite polite. I recommend both the sweatshirt and the seller:>