SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice case
Ok
He arrived quickly in Peru. Case 10 out of 10!
Cute!
Within a month it came. I'm happy with the purchase. I bought myself and a girl
Delivery month. The quality of the cover is excellent. Frosted as u wanted
A good case, a little harder than I expected, but I think that the blow holds well, sits firmly, matte effect on the back wall is present, in quality without complaints, I liked everything!
The cover is cool, but the phone in it has become more, traces of casting are visible. Very well collects traces in the photo can be seen.
Very beautiful, the quality is good, the touch is soft, it is flexible and solid, I recommend
The parcel arrived in Ireland pretty quickly. In Ireland, local delivery fails during the Covid period. In general, about 2 months. In addition, the envelope arrived jammed and with a slit right up to the cover.
The wall of the cover is rigid, the edges are elastic, the bodies do not fly out sits clearly, where the buttons of the edge are soft, well, the most important thing is the protection of the camera. I like it.
Super fast shipping (2,5 week to Polish). Very cool case, comfortable, comfortable to hold. Well matched
I came fast enough. Three weeks. I sat perfectly. Rubberized. The photo shows that the color of the phone itself is not visible, although it seems translucent. Does not slip in the hand. Noticeably adds weight and volume to the phone. But this is the third such case in our family. We like him very much.
The goods went long, but the quality is excellent it is worth waiting. I advise you to buy, thank you to the store.
Excellent sat down, excellent cover. I liked it very much, I recommend it. Got quickly in the hand is pleasant, does not slip.
The product arrived in less than a month, quality awesome, the feeling of touch the material is very good, also comes with hole to put strings protective or pendants, buttons work perfectly and not pulled the film curved.
Recommend!!! Delivery is fast, quality is cool! I order the second but other color!
Very nice case! Recommend!
Dense silicone case. The quality is good. Increases the volume of the phone.
Excellent bumper, I wear it with pleasure, I recommend.