SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I really liked the linen. Excellent quality for such a price, the lace is soft. At first they sent in general other underwear, another size. Wrote to the store and he corrected everything: sent a new parcel, extended the protection and sent a new track number. Everything came quickly. Very satisfied, i recommend the seller!!!
Beautiful set. The material is of course synthetic, but pleasant to the body. There are inserts pushap. Size 70b (top and bottom) is ideal for parameters 84-70-97
Quality is good, there is one tightening on panties. The size took 85c, really, probably, it's 75c. Seller dushka-on the request to put panties of a larger size, put. Thank you!
The kit looks very expensive, even it is easy to confuse with branded underwear! The quality of tailoring is also on top, everything is smooth and without jambs. On the chest 82 and the ass 83 took the size 70b, 7 came up excellent. The bodice has a small pushap, due to this bust looks more expressive. Delivery took 3 weeks with a full track from throwing to the post office!
A beautiful set, but 85c at 80c was not enough in the cup. Suitable for fans of pushap. Came in an individual package with a hanger.
Delivery 2 weeks. Packed kit in zip package. Size 75b came up on og-87 cm. Half cup pushup. Straps can be adjusted. In the middle of the bow. The material is slippery, the print is floral. Panties behind are completely transparent. Size m approached the hips 93 cm. Beautiful set. Sewn neatly, there is no unpleasant smell, the threads do not stick out.
Very cool, took 357 rubles. The quality is excellent, looks expensive, everything corresponds to the size
Ordered 6.06, received 3.07. The track was tracked before arrival in ukraine. Usually i wear a 75b bra and panties m. The set sat perfectly. I recommend the product and the store.
It looks really good. The underwire does creak though. Kinda loudly.
Cute set matches I’m 32 b