SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
брала вторые, цвет только в первый раз коричневые, от этих не однозначное чувство, очень прозрачные, короче на любителя.
The package arrived for Serbia in exactly 28 days from the day of ordering. The glasses are great! I will order more glasses from this store.
все супер , прилетели за 3 недели , очки сами шикарные , спасибо продавцу
This is the second, really liked the quality for funny money, the order came in two weeks, the store recommend
Superbe mieux en vrai très bien emballée l’attente était un peu longue mais ça vaut le coup merci
Thank you very much. Glasses are super.
Super pretty arrived in time extraordinary packing
Excellent products of the highest quality - beautiful and very well made. I like them very much. The store added a nice gift - a silk cloth for wiping glasses. Very fast delivery to Poland - 25 days. Thank you for a great shopping experience. I highly recommend the goods and the seller.
I love it!!!!! Good quality and detail on the branches I love it!!!!! Reasonable delivery degraded glasses I love!!!!! Golden color at the top and frankly dark because very good pairs of glasses
Beautiful glasses, loved arrived with about 20 days. Just not come with box, still am satisfied.
Its beauty
Delivery 2.5 weeks. Well packed, everything came whole. I ordered gray and brown. Gray perfectly fit, and Brown is slightly freer.
Perfect as pictured. Arrived on time, well packed am very satisfied
I received today this pretty pair of TOP glasses identical to the photo (description) I LOVE it❤❤❤ THANKS
Glasses are good in any color scheme! Sit perfectly, the shape is good! One friend, seeing them, said that she had the same! I first got upset, but she then supplemented that oooochen expensive bought them)))) and I was happy))))
Glasses Super! I recommend the product and the store! Of course, without fitting-the insurance was taken, but as you can see, I was in vain afraid)) especially, the price is funny ........
Very good quality... I thought it will look like a plastic or cheap material but not. I am surprised with the quality and with lense. It looks very beautiful and very original glasses. Very happy with my purchase. Received within one month. Thank you store.
3.09 made an order, from the Mail took 22.09.2020. the glasses are packed well, without damage. ordered the color gray. Light, to the glasses put a rag for processing glasses. The purchase is very davolna.
Доставка 25 дней на Нову почту. Упакованы были очень хорошо. К качеству претензий нет. Все дужки и носики можно спокойно подогнать под форму лица. Продавец положил тряпочку.
Доставка быстрая. Очки зачёт . Да, выглядят так же как и стоят . Но вы же не ждёте за эту цену бренд? Рекомендую! Огоооонь!!