SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful! As on photo
Very nice. Good materiat. Looks fantastic, nor cheap. Thank you.
The goods went 10 days. Perm Territory. This is very fast. I'm surprised at such fast delivery. Seller umnichka. Answers all questions. The jacket is amazing. The live looks much cooler. I took red. But here the color is different. Slightly lighter than in the photo. But the brightness is not missing. Sewn very well. I thought it would be much worse. At its 46 took L, it would be necessary to take M. A little too big .. but it's only I noticed. I'm just delighted with the sweatshirt!!!
очень симпатичная! возьму ещё красную
greitas pristatymas,viskas kail aprašyta
I liked the jacket! Thank you store! Delivery fast!
Very beautiful jacket, went perfectly, height 162, OG 90, OT 62
ordered 20th of November and it arrived 16th Dec. its beautiful and feels like a soft sweater.
Atėjo Labai greitai, atitinka Pagal aprašymą IR nuotraukas. Materiolas malonus prie kūno, rankovės fantastiškai atrodo. Viskas Super!!! Rekomenduoju.
good:)
Super Jacket
Waiting longer than expect. But in good shape
The product it's fine, but it arrived two weeks later the the estimated period
Has arrived for a month, has approached the girth of the chest 110 cm. On the body is pleasant, not pricked. Of course, it will take a long time to smooth through the fabric of the mugs on the sleeves, but it's worth it!!! Blouse on the way out!
I absolutely love the top and service. Thank you so much
The product corresponds to the description.
Very fast delivery. The jacket is beautiful and bright. Took as always on the size more. But it's size in size. Take on a dimensional grid. The material is thin jersey.
Blouse Duge Garna, priemna tkanin. Vauna vodnochno svitkova I Nya, in a word garnenka, rosemir is 46-48 windows, I came to the poshta bridge of the ex-post for the unknown 3 types
Super brilliant cardigan is ciekawg slightly extravagant