SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
на 46р заказала 48.норм только подмышки чуть торчат,надо подшить. но можно и в размер заказать т к немного тянется.
Cool dress, quickly delivered the parcel fabric is dense, pleasant to the body. Good. The dress looks very cute. And sits on the figure well. Everything came perfectly! Thank you from the heart! With great pleasure I will still make orders in your store!
2 numbers made an order, 13 took the parcel (Peter). Mega fast shipping! The product itself is too big for me, especially in the chest (on the sides weighs). The fabric is not clear, in the photo the color is not transmitted, it is closer to greenish yellow. The length is good, in the middle of the calves. generally happy with the purchase, but it will be necessary to sew. my parameters: height 167,80*64*90
It came bigger in the waist and chest. I had to go to the studio. Parameters 84-62-92, 170 growth. Adjusted the area of the armpits and the chest area for 300. And it turned out a bomb Sarafan. Bright linen by the way shines through, fit body or pastel
Beautiful
Super beautiful, took time to arrive: almost 1 month. I measure 1m56 and it happens to me above the ankles, level round size I do basic XXS/XS so I suspected it will be wide but she and treees wide damage
Very nice, beautiful. The straps are long, I want to trim and sew them as usual straps. Very feminine. I liked it. Size XL for height 170, OG 95, the chest itself in obhat 118.( Another place is) waist 85, hips 105. good. not small and not great. Just right. The parcel is up to Tambov 2 weeks. Tracked from and to.
Long did not send the goods, there were bugs with tracking, but came standard-for a month to Kiev. A good dress, but great in the chest and waist, it's offensive, because of this the top is incomprehensible, but you can sew a little. The color is wonderful, very spring and gentle. Feminine and elegant looks, slightly stretches. Parameters 84-64-94, height 164
The dress is very beautiful, I took the size L, but still not much is too big, but it's not scary I'll walk a little and will be super, the photo shows shows shows my parameters are 90-76-92
Very well I just changed the cut
It is fine!!! Yes, there were strings, but for this price-the style and coloring lights through, but beige underwear and the problem is solved!
Very pretty, the delivery was rather fast!!! Thank you!
Height 186, Weight 62, og90, ot68, ob95. The village is good, I think to shorten, although it looks good with this length. The chest is a little out of place, but you can adjust the straps, they are tied yourself
Excellent quality for the price!! Impeccable size and cut!
The dress is good, looks like in the picture, the fabric is cheaper, but it does not come into the eye. But I want to take down all the stars for paying for the order I another February 5, and sent it to me in early March, today, on April 1, I took it. This is very long!
The dress is good, very pleasant to the touch, there is no smell, the photo color only does not pass, the quality is super, I liked it, thank you!)
Just a beautiful dress! Love it. Mark the size well. Very nice fabric. It falls perfectly on the body. I advise you!
It's beautiful, the fabric is soft and can be brought up. The color is equal to the picture and the finishes are perfect
Came in about 3 weeks, was honestly expecting it to take longer so I'm pleasantly surprised. I will have to make a few adjustments on the bust because I don't quite fill it out as much as I'd like. The quality is very nice and if you're thinking about getting this dress definitely order it!!
It's gorgeous.... Is love. You can wear without a bra. just no words. it came to Ukraine in 21 days.