SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very satisfied with golf, height 158 weight 52 kg. og85can it help someone)) I will order more!! Hope worn will be good and Yes color white is not milky as some wrote. thanks♥️
The sweater is very pleasant to the touch. All seams are even, the threads do not stick out. The tag in the composition indicates that there are 20% cotton. On the parameters 84 × 68 (chest girth × waist circumference) and height 169 cm took the size of M. Came up. Sleeves are ideal in length. The color is slightly different from the store's photo. Does not shine through, only the contour of the laundry is visible. Delivery to Minsk is very fast: in a week was in Minsk.
Golf really liked. On the growth of 165 sleeves is excellent. Not short. But due to the big chest a little short. Although the waters of the high waist in the refueled form looks very good.
Too top I'm happy with my purchase
Ordered 10.07 came 18.11) delivery is not fast, but they were worth waiting!! Quality is just amazing! I recommend this product!!! they sat very cool) on my parameters og 80, OPG 75, OT 65 ordered size c) the jacket stretches very well)
Great quality! Thick, smooth and no problems, sewn perfectly!! Would recommend
Price-quality, of course not wow, but a good basic turtleneck! I wear size 42, height 162, sleeves just right, I think for a high girl will be short.
Delivery to Krasnodar 3 weeks. I order a second one. Quality is pleasant. I recommend. My size chest-94 cm; waist-78 cm, hips-103 cm; shoulders-112 cm.
Ordered 20.09, took from the Post Office 24.10 at once two parcels (ordered from another store, I do not remember that it came earlier). The color is appropriate, there is no smell, the size was chosen according to the reviews, took M (86-65), came perfectly, the sleeves are not short (The photo shows that a little tightened up), the fabric is very pleasant. A good basic thing for such money, I recommend :)
13 days to the nizhny novgorod region (09.08-22.08)-very fast! The track was tracked completely. I did not communicate with the store. Sent on the day of order. I took it at the post office. Turtleneck cool! Soft. Straight mimimi I chose between m and l. stopped at l and did not lose. I wear m usually. Height 164. Og-88 From-67 Wrists-14, neck-27 Stitched perfectly, the threads do not stick out, the seams are even. The tag was, but the size on it is not specified. Label with the indication of the material and rules of care. Smell like a new thing