SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
On the leg sit well, comfortable. Ordered 1 cm more than in the store's size table
Very soft material at the sneakers. The size did not understand. I ordered 8, on the insole like as 24,5, and on the sneakers 5 size is written. But on the leg sat well.
It was over 40 days since I've ordered, but the shoes themself are awesome, and the store support is fast and polite as well.
Sneakers are excellent, the order was not sent very quickly, sent only after requesting the cancellation of the order, went about 40 days, the parcel went to china for a long time. Malomerit, ordered the maximum size (40), back-to-back, with the usual size of 39-40.
The size is smaller than the claimed. Take 1 size bigger and everything will be fine.
Satisfied with all 100% quality goods, there is a small smell! But i think it will fade soon! Sneakers are made under the skin, i will look perfect under the coat, dress, jeans or any other image. Color bomb, gentle beige)) size took 36, stop 22,5
Very cool, but i did not fit the size. I wear 39, ordered 8, turned out to be too small (suitable for 37-38), but i will order myself even more, it hurts beautiful
Good, the only regret is that the foot of 24,5 did not take a bigger size. Back to back, i hope a little carried, and so super! Thank You
Very fast delivered. Order date 20.04 Date received 08.05 Sneakers fully match the photos. The size chose the size grid, ideally approached.
PERFECT! They are soooooo pretty i'm in love. I'm really surprised of the great quality and the beauty of the shoes. The price is so low and I didn't think I will have great shoes for that price. So happy. Thank you!