SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked everything. On the length of the foot 24 cm took 25 cm, with a warm toe the most it. Warm good, soft and comfortable. Appearance is also good. And the ksc will show the season in sock. Thank you. Packing is good.
Very good shoes. Comfortable, true to size! Bought the winter ones, the warmer inside is sticks to the socks, but it's okay.
8 at 24,5 it is. The fur is thick. I liked my daughter, i do not know how they will be worn, i hope for the season enough.
Shoes came quickly, the packaging is good! The track was tracked! Seller recommend! The store sent the goods right away! Boots cool, looks chic! The size grid is accurate at 25 size took 8.5 came perfectly. Good seller. Thank you for the good service!
Went month, comfortable and soft, not heavy, the size matches, thanks
The product corresponds to the description. The size 8.5 by 38 was too big, but with a warm toe ok. The sole is quality, as on the birch, does not slip. The husband wants the same shoes)))
Boots are amazing. And the price is not expensive, they are in addition they are comfortable On my narrow leg 24.5 cm, i took the size 8 (24.5 cm). If it was an autumn option, i would definitely take 7.5. Since the leg is narrow, i always take a smaller size. I bought it for the winter with fur, so i took the size in size. i came very well and even there is a place for a warm sock. Heel height 3 cm, shaft height with heel 21 cm. Material top leather. zam. Inside is thick black fur. Fastened with a zipper on the inside of the leg. There are laces and a strap with eyelets on the ankle. So the lacing and strap are customized to your leg circumference. And all, now take off and dress shoes conveniently with a zipper.
Super bots! Very and very comfortable, the skin is soft in the cold-15 did not crack and was not lost, warm and that is very important not slippery, the sole of the material that gives excellent grip on the ice! The store is very attentive! The size i ordered would initially be great at 38 and i asked to change to a smaller size! I will order more such without warming for the autumn, thanks again!