SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I got a medium I’m 5’4 164 it’s just like the pictures it’s pretty
Super! I love it, it takes only three weeks. I asked for size l but i'm m. i got a little big but nothing itself
I love the outfit. The only disclaimer is the skirt needs a button on it. I will be posting a clothing haul on my youtube channel. Subscribe to my channel ( LifeOfKay ).
It is beautiful is perfect its fabric is so fr is ca for summer the size is perfect and shipping was so fast is selling you is the most thanks
Super cute ! gonna post it on my instagram @GMCXOXO
Not like the picture at all, didn’t have the knot in the front, but very pretty though! Perfect for the beach!
I absolutely love this outfit. I ordered XL. I’m 5’2 and weigh 187 lbs. with that being said everyone carries their weight differently. I carry most in my chest. I have Size H breast naturally and the top is a bit to small however if you put a red tube top under it should be fine. Since my butt is so big the skirt is super short. I wouldn’t leave the house without wearing shorts under it. Right now my abdomen is swollen from health problems but once the swelling goes down it will fit better. But anyways I think this outfit is great for different size because it’s stretchy! So even someone smaller than me could fit into this size. “Skirt isn’t stretchy” only top is: follow me on my ig @mwmcosmetics
Arrived before 1 Month good quality product took XL. Have 166. Height 75 KL can buy
I like it a lot, true to size, good quality! Thank you.
Came in 2 1/2 weeks fits well. I'm 5'7" 150 lbs. Top doesn't have knot like pictured