SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice quality and really cute but it does take a long time to ship and deliver. Almost 2 months for me and I’m in Canada.
very nice
So-So shorts... do not cost 4.70. Ordinary
Very nice pants, as described. Took a month to arrive. Synthetic but it's ok, suitable for sports. I ordered size S, waist 63cm, hips 87cm. Simple and cute, I recommend
I bought it for my wife but I look great
Very bright color. The size perfectly approached, does not tighten (hips 97 cm). With the store did not communicate
Шорты неплохие, но хотелось бы талию повыше или резинку потолще, размер S на талию 70 и бёдра 92 подошёл
I like it very much. The size is the one I requested and I stay perfect
I tell so communication with store okropna wysłałam three messages and they were only and exclusively odczytane unanswered. Additionally, the shorts were shipped after two weeks since the purchase. Shorts have been delivered after prawię month since purchase it only plus what I can give.
Very cool! Bought for classes on Pilon. At the 40-42th size (waist 61, hips 88) S-Ka sits not particularly tightly, fit and large volumes)
Talla M quedó perfecta, buena calidad, no se trasluce, elasticado, es como la foto
Excellent
Same as the description! Great! Great!
Quality is average. On the parameters 89-60-91cm, weight 53 kg, height 167 cm size s approached.
Perfect even for a man too. Comfortable, worn without briefs. Very good for jogging.
Good shorts, I'm happy. I took on the size more, the village is excellent, the material is soft, does not shine through, but a little thin, it's not critical.
Shorts came in time and in good condition. Size S came perfectly, although I'm our Xs. Comfortable. Advise.
Thank you so much! Excellent quality, everything is neatly sewn! For classes firm-what I was looking for! At 48 size took XL-perfect. They stretch well for 50 size will also be good. Fast shipping!
These are the best shorts I 've ever bought! Exactly what I wanted and so long I could not find! Delivery 10! Days both times to Krasnoyarsk. This is my best buy here. First I ordered pink and blue, then I ordered all the other colors, if there were other colors and they would be 50, I would order everything and would not regret it