SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thread at a minimum, the print is not bad, pleasant to the touch, with a little smell
Good quality! Very convenient! Fast shipping! Thank you very much! All is super!
like jumpsuit! заказывала 6 m but the feeling, it has just мерили but not more, height 64, .. weight up to 6,5 kg
общалась not the store. month пришёл goods. quality good. plastic buttons. not stick ровныея stitching thread. ростовка has come to order size 4-6 months 70 cm. 6 close to think only месяцам baby can wear)
iic week to shipping for 3. also sent. quality likes.
all like the photo. soft, начёса without. fast shipping
but think now 68 us рост100 ярлычке on quality excellent pull 100
satisfied commodity. well tailored. soft, тонькая fabric. beautiful suit. workmanship no. size 10-12 month. брала, daughter 6 mo. will have to wear, not much so much.
very good quality rompers russian заказала is 74-18 month size 13. sleeves long, legs short and turns. us думала вырост)) good, now that bear 74)) вообщем quality is good, but more take-size
шёл long пришёл but quality is excellent, soft, also perfectly keeps sticker. 72 cm we large, брали spring. thank you for the quality. uniquely recommend to purchase.
пришёл order. quality seen on photo. super of course but a pair of, teenagers baby while, попользуемся.
my the quality is excellent. turned but so legs with long handle that us and here just памперса to the back of the. and believe then it will be small. if no only памперса wear. a very клевый! 10-12 months брала i, five одели and. photo is five times. 67-68. bear clothes though 68-74.
суперский kombez!!! exactly like the photo. постаралась нафотать all, clear was to with the size. store parcel sent directly, 2 came. умничка seller, recommend!!! fabric soft хбшечка. plastic кнопочки. thank you!
amazing real a pack! and a fast delivery!
spb walking in order to 14 days. 2ой was sent. отслеживался fully. quality is excellent. soft cotton jersey. high quality clear print. кнопочки plastic, tight. ровненькие stitching, neat, thread not stick. 4-6 months length from shoulder to hem 54 cm. marking for 70 cm. baby 4 months 6300, large 64 cm))) not communicate with store halter. satisfied order) recommend)
all super quality 9 подошёл size 18 m, проносим spring and think just us крупненькие but we. quality non stick ниточки sewn. доставил ростова month to less quick store. recommend.
cute bodysuits straight stitching, fabric comfortable feel, light, buttons all workers, like sticker, washing выдержит see it