SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bespont. In the test picture can not see anything. You can not wear
Ankaraya 18 days arrived. Really fast. Ürün was also somewhat small but me. Glad
Amazing sunnies, super satisfied! They arrived in a month to Italy
Glasses very much, photos, whole. Recommend!
Went through Europe, ordered 5 pieces of the store (different models). The match.
Glasses came a week faster designated indicative date of arrival in the track-for 2 weeks before Moscow through Latvia! Were well packed, not to break anything, because it is. Quality the price (and description); responsive, advise :) Thank you very much I like it♥
So fast!! Arrived in 10 days. They are perfect with some much protection
came quickly, 3 weeks. отслуживался track no. хлипкие narrow and a little, повредились but when not shipping, пойдут of for.
good glasses, decent, recommend buying.
glasses excellent, description match. the money such quality good. come to the kiev very fast, thank you store)
Заказом очень довольна. Заказ аккуратно упаковали в три слоя пупырки, каждые очки отдельно. Качество за эту цену шикарное.
Очки очень хорошие. Упакованы были тоже хорошо, в пакет и затем двойной пупырчатый пакет. Спасибо продавцу.
заказала 22 мая, на почте были уже 15 июня. Вопреки ожиданиям, упакованы были неплохо и пришли целыми. Очень понравились, спасибо продавцу!
Шикарные очки!!! Пришли очень быстро! Были упакованы в пакетики, но при этом ни одной царапины. Буду ещё заказывать у этого продавца:)
Стильные и комфортные мне очень понравились
пришли за месяц почти. думал что будут чуть меньше, но это ничего. всем рекомендую.
дпришли очки,шли 1,5 месяца почти в Хаб.край,очки классные,очень понравились,все 555,упакованы хорошо,
очень крутые очки. но подойдут на более узкое лицо. на широком кажется, что глаза в кучку))))))
Очки просто замечательные, качество да свои деньги отличное. Товар был запакован в два слоя пупырки, сами очки лежали в обычно пакете. Очки ровные, не поцарапанные, сидят отлично. Если у вас широкое лицо, они буду малы, так как скорее всего отчёт сделаны на подростков. Очень рада заказу, пришёл чуть меньше, чем через месяц. Определенно советую!
прекрасное качество, они немного изогнуты и небольшого размера, на моем лице смотрятся маловатыми а так советую!! пришли быстро:)
thank you received goods, glasses such for money not bad, but more baby.
glasses qualitative, comfortable. less walked month. satisfied order, thank you store)
super glasses, the store thank you promptness and quality!
come in the envelope, удивлена was very, they are are intact. очечи нормас and so
glasses come quickly, all like the photo, good packing
excellent glasses! straight super, fast shipping! thank you
chichi кривенькие are normal, рэ 158, sit tight, gregarious store quickly come without damage
якості замовила 15.04.18 отримала 10.05.18 хорошої's glasses, гарно запаковані. одягаються tight. вцілому задоволена.
gun glasses! walked long the truth about one month, but i satisfied