SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice, good sewing. Weight 78 K and 1.70 T-14. In 11 days i arrive iquique-chile
Dresses match the description. Thank you very satisfied
The dress is good. The store is gorgeous. Changed to a large size. But my son took me away. Not my style. Very sorry. I'm like a confessor in it, another microphone and ..... I'm 39 years old, not young, but something is not that, probably the size is big. I was afraid that having given birth to 4 children the stomach will bulge, reinsured and in vain. In the chest large .. hips 112 cm chest 110 cm took size 20.
24 06 19 received 14 07 19 three weeks in principle normally for summer with the store communicated she advised to take the size 20 on my parameters og 115 from 100 about 125 the village is normal but i will remove a little in the shoulders on above the rise i do not like when the chest is visible. On the dress there are inserts of cups in the breasts without h x it is better also to remove it will be more gentle and lighter dress .... The color is very beautiful coffee with milk thanks to the seller for the fast delivery.
Girls, i'm delighted! It's a bomb!!!! At og 109, ot 95 and ob 119 took 18 and did not pass. This is otpad!!! Thank you very much to the store! I will order another color!!!
i can not express my gratitude,i tot it will be small but its my size and it fit well
Very beautiful fabric a little darker gray than in the photo but arrived with a month in advance. Sewing or top
I'm hallucinating! The dress has an impressive quality, it took 2 weeks to get home, the size i took by measuring me, i didn't let myself be guided by the size i wear normal, and indeed, with the measurements, the dress fits me like a glove. It's a darker piece than in the photo and the glitter of the flowers are silver plated. Super happy with the purchase and i will certainly repeat again with this shop. A 10
Very nice and quality. Just like the picture i recommend. The size as the measurements come.
Šaty jsou nádherné and Velice Rychlé dodání. Určitě doporučuji and děkuji