SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Fine material, same as described
The dress is very cute, it sits well, everything came up, only with my height of 144 cm, long, but it does not matter, i'm very happy with the dress, the store is 5 stars :)))
Beautiful dress! As described, only it’s a bit transparent. Anyway, I’m really happy with it. Wearing EU M, and I ordered M, fits perfectly. 182/66; 86/72/100. Shipping only 20 days to ZAGREB, Croatia
I liked the sarafan well sits on the figure. I want to order the same in another color. Came super fast somewhere in a week. All super
Sits not bad, but a little more. At its height of 165 cm and at volumes of 99-70-100 took the size of l, it was possible to order m. It would be perfect. The fabric to the body is pleasant, synthetic, but light and gentle, does not cause any unpleasant sensations, in the heat it is.
Lovely summer dress. The track was tracked, in ufa came about a week for 3. synthetic material, which fully corresponds to the description of the goods from the store. On my parameters-height 180 cm, chest 92, waist 72, hips 98, the seller advised the size m, but i insured and took l. the result-the dress is large in the waist and on the back loose sagging elastic. From the position came out just an elastic band on the back made tighter, and ordered a white and red belt to the dress. To the dress it is necessary to choose the underwear of flesh color, because. Any other will shine through, also shine through the outlines of the silhouette of the body. In general, the impression of the dress is more positive, the purchase is satisfied. P.s. In the photo, the dress turned pale. In fact, the color is juicy. Print black and red
Very pretty dress, nice gentle tken under natural, but did not guess with the size. Отдам girlfriend. 91х68х98 маловат
Beautiful faiche dress for sunny days, I am 175 cm, 60 kg, 94 cm of bust, 72 cm of size, 99 cm of hips .. I took XL, the dress is a little big at the bust but I will do retouching .. Arrives at 10 cm above the feet .. Well packaged .. thank you to the store
I love this dress, for my 38 European is perfect and for my height 1m65 impeccable, the material is very nice 95% polyester 5% spandex, the dress is light, it is not transparent and does not crease⭐⭐⭐⭐⭐
It's my first freebie! I like it very much! Good fabric. Well sewn. Beautiful print. The store sent the dress in the size i asked you after you made the payment after you won the dress. Very good attention from the seller. The shipment very fast. I am so grateful! I'll enjoy it very much this summer!