SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The suitcase really liked, beautiful, qualitatively executed. Internal sections can be changed as convenient. Pleasant to the touch.
I love it! Really beautiful and quality product!! I am so happy!
Very convenient thing! It seemed there a lot of everything and everything fit into it, at the same time unnecessary threw out, and there was still a place! I recommend the store and the goods! The seller helped speed up the delivery of the parcel in Russia! For which he is a special thank you!
Very satisfied with the order, a quality organizer-transformer; many offices and they can be adjusted. Pleasant to the touch, I recommend!
Wooow! Beautiful and quality
замечательная большая косметичка! брака нет, все супер! пришла в Волгоград за 15 дней! присутствует запах, но он думаю выветрится. надеюсь вся косметика поместится! спасибо продавцу за милый подарочек!!!
Received the goods very quickly! Quality at height: No hanging threads, all seams are even, made very neatly! Despite not a large size, the organizer is roomy! Solid frame and solid partitions-excellent protection!!! Recommend!!!
Great!!!!!
Very quickly came the parcel to Kiev-two weeks from the moment of order! Record quickly! liked the cosmetic bag, bright and high quality! Seller recommend! Responsible! Although I did not communicate, but this is visible from how quickly the order was sent. Packed perfectly.
El producto es tal y como se describe en las fotos. Incluyó mejor de lo que esperaba. Concretamente hice el pedido del maletín con estampado triangular pues pensé que sería más rígido! Y no me equivocaba esta muy bien estructurado y rígido por todos sus lados. Además en concreto el acabado de este estampado es súper suave y súper bonitoooo!! La calidad precio es muy buena las costuras están perfectas y las cremalleras. Aunque el producto ha llegado con una demora de una semana merece la pena esperar! Además el vendedor ha tenido el detalle de incorporar un coletero súper cuqui acolchadito!! Me comuniqué con el vendedor para conocer la causa de la demora y me dijo que esperara un par de días y el pedido llego! Volvería a comprar! Muchas gracias! Gran experiencia
Cosmetic Bag is przepiękna and cool made. Outside material is artificial leather. Super solution are wall inside, which can be freely stack. Ordered 6.12 for paczkomatu and otrzymałam 19.12
In very good condition and rather solid, arrived in 10 days in France, I am satisfied with this purchase (Length: 24cm, width: 27cm, depth: 9cm)
I buy a cosmetic bag here for the second time! I'm happy with the purchase! Quality is very good! Comfortable and roomy! Recommend!
came really fast and it's just like the picture thank you so much.also came with a gift
I'm done for three types. Well, that's a good deal. Recommend!
Amazing make up bag organiser. Good quality and beautiful design. Great capacity for a lot of make up and you can create your compartments as you wish. I love it. I will probably buy another one for my friend. <3 100% recommended
My first order in your store and I really appreciate and you followed all the instructions I gave you, thank you y
с продавцом не общалась, шла долго, хотела уже спор открыть, но она стоит ожиданий очень вместительная, я ее использую для хранения бижутерии, в подарок положили резиночку для волос
2 серпня замовила, 17 серпня забрала на Новій пошті. Все норм. Перестінки можна переставляти. В подарунок поклали резинку.
A pretty cosmetic bag, came for a week in St. Petersburg! Inside was a cute gift-an elastic band for hair. A little bit dirty and in one place stick out the threads of the docking of the covering, but I was bought with rubber band XD so I'm happy: D