SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Packaging is super pretty! very fast shipment and the product is in great quality!!
I always order size xl but these if they got huge, no joke left, so the size comes right in xl, i should have ordered m maybe g
Very beautiful, just like in the picture. Fits true to size
Love this I’m a size 12. 175 pounds and always size up to an XL. This fits great in every area.
Swimsuit from the moment of payment reached novosibirsk for 22 days. This store already order a third swimsuit, handles and sends the order quickly enough. The quality of the goods, as always at the height, a little protruding threads, but not critical. The seams are even, there is no smell. The swimsuit itself is so peculiar. With my parameters: og-97, ot-79, ob-99. Height-172 cm, weight-68, well sat size l. Panties are quite high and comfortable, they will sit well on the owners of voluminous priests. Hide extra sides and do not "crash". But the top at my breast volumes was back-to-back, when you take into account that from the back are regulated. Who has a breast more, will not be comfortable. The color of the swimsuit is slightly paler than in the photo. But i think with a good tan will harmonize. The size l corresponds to the russian 48, but i recommend still to reentify on the size table with the package. Seller and his product recommend 100%
Cool swimsuit branded, excellent quality. On the parameters 92-75-99 ordered the size of m. Sits very well!
Beautiful bikini. Didn't expect such great quality material and made. Pleasant, soft textile, linen, design, adjustable straps. Pants seem a bit too large for me (98-73-99) but my butt is pretty flat recently. ;) This is my second awesome purchase in this store and I will definitely come bak again. Thank you store, you are doing good job offering very good product for very good price. Very fast shipping. I really highly recommend!
A good swimsuit, the size matches, panties with a very high fit, goes to 50 russian size
Swimsuit is super, the size is excellent, but it was possible and a little less, the size grid is the same, take your size. Quality is good, came very quickly. Now this is a favorite store, i will order for sure))
This bathing suit is PERFECT! It is so buttery soft and compliments in the best ways!!!! Thank you!!!