SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
well packaged, arrived in New Zealand after 7 weeks , my height is 152cm, weight is 55kg, I took size M, scratchable material, it's good
very nice fabric and sexy once dressed
Perfect, the color, the size, the model and delivery on time
Arrived in one week, same as picture, bit tight i am size S, but still ok
Bello
A good platishko, but without titks Neche to do thanks)
Surprised positively with quality found very lindooo But has one but found very cloth on top and soooo tight under… I got L, and who uses 42 will be tight, me is on edge a little and not kkkk But beautiful dress!
Dress is beautiful
Super beautiful dress identical to the picture
Gorgeous dress! I normally wear size S but I got an M and it fits perfectly. It is exactly like the picture and it only took about 3 weeks to arrive. I can't recommend it enough!
At the waist 65, the hips 95 hardly entered, but the village is not bad. The dress is cute, the color is faded pink-lilac. Expected brighter, but in general not bad. Shines strongly, the dark color may not shine through.
magnifique
It's beautiful, just like the picture, I just have a little too big because I'm a size less.
Sooooo beautiful!! Its quite big on the boobs which is good for me, If you have smaller boobs you can tuck the top in a little bit. I dont feel like Its gonna rip on me either. I loved it so much
Such beautiful shape and colours, feels and looks like a £40 dress for only £10!!
Beautiful the fabric is beautiful and it is just as it is in the pictures
I love I took Size S and it comes back on me
Absolutely amazing, I am in love with this dress. Also the size is perfect, a true S finally
I love it! Dress as on the pic but next time i would take one size bigger than i have