SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came very quickly. all as in the description.
Beautiful as the picture, a large poquitic i asked for l m would have been perfect but the dress is beautiful
The quality of the dress is good, the seams are all even, there is no smell of any. But the size is small. With an increase of 170, the waist is straight under the breast. The shoulder seam is shorter than the shoulder cm by 2-3. In the chest and waist corresponds to the size grid.
Dress as per zdjeciu, size approx Recommend
As described, the sleeves are shorter when expected.
Beautiful dress. It was a month somewhere. The only sole cutout)
Great dress. The chest does not fall out, the quality is excellent. Thank you! I had a dress of this type brown and also with flowers. There is a cutout for the chest just to the abdomen/had to sew lace. In the same dress, everything is perfect. My parameters are 90-60-88
very nice product, fast shipping
Dress came quickly Growth 170 The neckline is really very deep) the dress is chic and pleasant Seller put a gift
Cute dress. Material a bit thinner than expected but glad I went 2 sizes up. Fits great!
Very fast delivery to Europe, less than 2 weeks. Very nice, pleasant material. Not as see through as it looks on the pictures, it is more thick than regular chiffon. More suitable for fall or spring than summer. For my proportions height 160 cm, weight 52, 84-71-91 cm, length is good, but too lose over the bust, but it can be fixed with few stitches . I don't like too much that the sleeves are made of 2 pieces not 1, but is can be hardly seen. The quality of stitching is not good but is on the inside. For the money very good.
I AM IN LOVE WITH THE DRESS! Very good quality, look at my pictures. Fits perfectly! I would surely recommend this store and this product. And I have no doubt I Will buy with this seller again. The product is amazing, fast shipping. The lovely seller sent me a gift, which I love and I Will use it, for sure. PERFECT DRESSSSSSS!
Well made and the size fit perfectly. I have big arms so I was hesitant but it is perfect.
absolutely love it high quality
Beautiful dress, a little unglued, the material is good, is not transparent, for about 50 days
THE dress gives as advertised the fabric is good and well sewn. Recommend the store.
The dress was delivered by the courier. All packed. Always whole. The color and material are different, but i read the comments and was ready for it. The size approached perfectly. I wear m, i bought m. Delivery was about 3 weeks. Colors are not beautiful, dark: dark red Flowers on a dark blue-green background. The photo red turned out brighter than in reality. I really liked the style, it sits very well. The neckline is deep, can be sewn or worn with special underwear for such a cut. Smell only at chest level, belt separately for decoration. Despite all the shortcomings, i like the dress, i will wear it. If it would be chiffon, it would be generally super!
The dress is just as the picture and the quality is excellent i recommend this shop even though the late shipping more than two months to arrive in colombia
Fast delivery same as picture. Ordered 1 size bigger..... but it actually was a bit to big