SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The fabric flows, the color as in the photo but the straps are too long, and in general the dress is super cool for such a price
After reading all reviews...decided to take Medium...Huge mistake )))I’m XS/S ...way toooo big ...but it’s possible to fix it ...
The dress is beautiful, sewn well, but the size of me is large, in the photo i hooked with pins, it is also along the length of me by 10 cm longer, it is necessary to sew and shorten. My height is 157 cm weight 55 kg 90-67-90. Size l is large, it was necessary to order m would still be free. I thought because of the size of the chest to take l, but if you have 75 d take probably m. And in general, beautiful and the color looks expensive
love it. perfect fabric, nicely sewn. but I should've bought it in my actual size and don't size up. my measurements are 82-61-88, 1,71 m, 52 kg. size S would've been better
I needed to fix the waist because it was too big. After that the dress was perfect.
Shipping was quite late but product confirms the description.
The dress is very good in quality, height 170, hips 100, chest 85 and took l. The top is big in the chest, and the hips are tight.
Important points: ✅On me the size l (my parameters are 90-67-90), reinsured and ordered more, but i think the size m would have sat better, although l sedith is also not bad ✅S-L size range ✅Presented sundress in 4 colors ✅Composition: silk, spandex, polyester ✅Side concealed zipper ✅Quality is excellent ✅Shipping 3 weeks ✅Price at the time of order 866 rub
The order very quickly came, but not qualitatively sewn) and without antistatic can not do, everything fits heavily. For this money is perfect)