SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect very good quality good material and tough touch
Fast delivery
They're cute, unfortunately two of the six I 've ordered, have quality flaws, very noticeable deformities that make it difficult to use them. IPhone 7 really are for iPhone 6, it is noted by the insertion space of the hearing aids. I asked for reimbursement of the damaged ones.
As in the picture! Beautiful!!! However leave fingerprints on the back but is very nice everyway!
I was surprised by the nice touch it has, perfect.
Everything ok! Recommended 100%
In perfect condition and great for the price! Highly recommended
good Product ❤️ fast shipping
Very good product, thank you!!! Very fast delivery times, only 10 days for France, Paris region.
Good touch, good quality, fit and are robust. Shipping very fast!
It's very good! Excellent quality and termination
All perfect and quick thank you so much for everything.
Чехол очень классный, я супер довольная. Цвет один в один как на фото. Пришёл через 3 недели в Украину. Выходит за бортики, плотно прилегает, круто смотрится на телефоне. В дальнейшем скорее всего будет пачкаться поэтому нужен уход. Рекомендую.
Bastante bien ya es la segunda vez que compro estas fundas
Ha llegado con rapidez, buen estado y encaja a la perfección, muy satisfecho con la compra
Sinceramente tiene una calidad que sorprende por el precio, no me fiaba mucho de la tienda pero la verdad es que ha llegado rápido y tal como se describe. Comparándola con otras que he tenido de Amazon y de más precio para mi es de diez.
Супер быстрая доставка с моменты отправления до МО за 8 дней!!! Чехлы отличные, не первый заказ. Светлые, конечно, со временем пачкаются, но кто как относится к этому)
Muy buen producto, no tardo nada a la hora del envío, muy recomendado
El producto es exactamente como se describe en las imágenes. Es una funda rígida y parece resistente. Los botones encajan perfectamente. El envío fue rápido!
I recommend the store and the owner, because of their seriousness with the client and something very important, that despite the distance, and the circumstances that are living today globally, it was no obstacle. Super recommended！！！