SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I went a little more than 2 weeks. Size in size. No synthetics.
Sewn well, on my OG 96, OT 76, OB 96 the village is free, but I think after washing it will be decent, because very soft knitwear. It's worth your money. Very fast delivery. To store Thank you :-)
Очень классная пижама, хлопок 100%. Приятная к телу, четкий и красивый рисунок, размерная сетка отличная.
To Belarus, the parcel was 29. The quality is excellent, pure cotton, without defects. Parameters on the photo 90/67/98 height 170 cm. On my parameters XL sat very comfortable, what you need for home or sleep.
At its Russian 42-44 ordered XL and straight turned out a good oversize, as I wanted. Shorts of good fit and length. Seams everywhere are sewn well and neatly. Good quality fabric. I liked everything. Delivery is super fast through Pyaterochka.
Knitwear is good, dense, but not too much, for the winter just fit. Photo after washing. Size m on my 46, height 156 approached, length of sleeves and trousers also approached. I ordered the same with short sleeves and shorts, but it is made of another fabric (thin and not hot, just for the summer). Very satisfied, thank you AliExpress
Good pajamas are suit. 100% cotton, all lines are neat, qualitatively sewn. Recommend.
As a gift put an elastic band, good quality, fast shipment. I recommend the store.
Cool pajamas, high-quality, warm and pleasant to the touch, corresponds to the absolutely the picture of the store and the declared size, on the size 48-50 is good, but not free, for a gift is hardly suitable because, that the tags/labels are Chinese and Chinese (why not consider the manufacturer?), therefore for personal use, in the photo asked to measure the daughter, Since I myself am sick, not up to fitting, my daughter has a growth of 161 92/60/92 volumes. Purchase is satisfied, pajamas met expectations. I recommend to buy. Ordered 11.11 received 9.12.
Beautiful pajamas. The fabric is pleasant. Quality is good. On my height 165 cm is a little short pants, but from it can be lowered below and norms.
Chic pajamas. The best I 've ever had with Ali. Smooth seams. Perfectly sewn. Very pleasant, soft. On my parameters: height 170, og 85, OT 65, about 95 in the size of L sat well. The only thing that is still short sleeves and pants, if you put on as expected on the waist, but I was guided by the reviews and knew that it would be so. I'm uncritical. The elastic in the pants is not tight. The store is very prompt, polite, quickly answers. I ordered a top with pajamas, I asked to change the color. Sent everything as requested. Thank you!
I'll start with the fact that I read the reviews and ordered too much size, I was afraid that it would be small on the tummy. But given the fact that the pajamas were streaming of the month with the delivery of Plus, it's nerve. She's been lying under Moscow for a month. My stomach grew up while she was there. But by the way, I have it, soft, gentle. I like it!
Pajamas are fantastic! Very soft, sat perfectly in size. The quality is something between knitwear and cotton, it stretches a little. According to reviews I chose the size L, the parameters 93-70-93 villages are ideal. On the belt there is an elastic band, it stretches well. Pants with a high fit at the waist, on height 170 length just right.
Knitted pajamas, fairly dense.
Pajamas are really good, even seams, pleasant to the body fabric. The parcel came quickly, as a gift an elastic band for hair. After washing did not change, washed for the first time at 30 degrees, I recommend to buy. On the photo size m on the parameters 163/58
Good quality, thick enough fabric, on my size 40-42 and height 158 perfectly fit the size M, sleeves and length just right. Fast delivery to St. Petersburg. Somehow I issued delivery to the point of issue, and I had to receive it all the same in the mail. I did not communicate with the store.
Nice fabric suit, good quality, size in size
Great pajamas! Warm-cotton and really dense. Sewn neatly, smoothly. The print is beautiful. At 84-61-91 villages are comfortable. Not short-on height 168 pants sit exactly at the waist, and still along the length below the ankle.
It turned out to be warmer than I thought, but I liked it very much
Delivery to Ukraine fast! Pajamas came without a smell, of excellent quality. All seams are processed. 100% cotton. Insured-I ordered a larger size than my own, focusing on the reviews of girls. But it turned out such an "oversize"! My size is M (90/70/94), and the village even on the stomach 8 months;)))