SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Handsome!!!
I love love this shoe. it's exactly what I ordered for, it fits perfectly and it came earlier than expected. I had to get a size higher than what I wear and it's just perfect. the store was so nice and understanding too when I needed to change the size
Туфлі чудові, на 38 (24.5)взяла 40, читаючи відгуки, трохи вільні, нога не худа! Можливо підійшов би і 39. Прийшли швидко, якісно запаковані, цілісні. Колір не яскраво білий, а швидше легкий айворі. Є запасні набойки. Стійкий каблук і дуже зручна устілка, м'яка. Я задоволена. Дякую продавцю!
Beautiful high quality I recommend
Perfect the size same as the one we ordered and supercomodos
Very beautiful shoes
Matches the description. For the quality to see on the long term but in view of the price does the job
Beautiful shoe, I wear 37 I took 38 but it tightens tjr a little so think to take a size above
super
At its 37 size took 38 here, and came up perfectly. The quality is super, very soft shoe, I was very afraid that the wooden ones would come. Heel, despite the height, very stable, and when you stand, the load is evenly distributed on the whole foot, that is, the legs will not get tired so quickly. The seams are ideal, even, the glue is not visible. At us such would cost Times 4 more expensive
Beautiful shoe I love it thanks
Small for a 39. So take a size above your usual size. Really fast delivery conforms to the description recommend the store
Product OK straight according to demand
I recommend definitely!!! this is the best purchase, they are delicious) for a super wedding. The size of the table is ideal.
Thank you store! It's OK! Shipping fast. Shoes with a heel height of 7,5 need to order a couple of sizes more. I made a repeat order. My European size is 38-39, depending on the model. These shoes 41 size approached perfectly.
это 3 пара туфель которые я купила этой фирмы,в этом магазине на 30.00грн дешевле чем в предыдущем я покупала,доставка новой почтой в Украину. разница между туфлями с этого магазина и предыдущего ,здесь на пару миллиметров больше вырез больше видно пальцы надеюсь не будет натирать. а вообще модель очень удачная! яркие цвета! удобный каблук! с продавцом не общалась. размер: 35 -22.5 большое спасибо!
Perfectos
great quality, fits perfectly, looks great (my picture is overexposed. the real colour is accurate)
I'm happy. They're unparalleled. Delivery in 2 weeks. The dimensional grid corresponds. At its 37, took 37 and they perfectly sat down. Madly comfortable. This is my best purchase on Ali. I am very happy with the goods. I'll order others. Thank you very much for the quality goods. Recommend.
A little darker but cool