SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful the dress! Improve on dress strap termination!
160 to 54 key B standard small pelvis cotton American Rhodium big gold ring for cotton line-you owe it tight and fit in stuck in one day Bar caen-easy photography like fit come to one dimension size available is to me seemed clothes for pleasure
Thanks to the comments I took a size above so the M instead of an S and it suits me perfectly. The material is super nice, the only problem is that at the bust, the dress does not kiss the chest
Exactly like the images, good quality. I’m a size UK 6 US 2 and the small was tight around my ribs so I’d recommend going a size up.
I love this dress!! I gave it 5 stars cause it matches the description and it came within the time it said it would. However, it is a little small on me :( I am in between a small/medium and I got a small because I have a small chest and I was worried the boob part might be too big in a medium but it’s actually a little tight/too short. That’s my fault though, just size up if you’re worried! It’s super cute so I’ll definitely still wear it just not as covering as I would like.
dress a little too tight, but it is my mistake. I'm 80-70-94, ordered s. dress doesn't stretch at all, keep that in mind. quality is super.
I’m a size 8 UK/AU, waist 68cm, 34B and the Small fits perfectly. I have fairly slim hips, but dress can’t be pulled up, only fits from putting on via head/shoulders. Dress is good quality, also lined with what looks like cotton, so hopefully will be comfortable in the more humid months. Dress arrived within 2 weeks. Thank you!
Lined upper and lower! Think longer than original! I am 5ft tall
Love it! I wear a US small and the medium fit me perfectly. I wouldn’t have been able to wear a small, so size up. It’s really cute!
Quality is good and arrived within 19 days to US! Size S fits good (: