SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received as a super beautiful gift just a strong smell of glue. Seller to send quickly
Great sneakers is the best purchase you made, super fast shipping in a week and store muuuy kind I recommend much thanks
Very cute. but the smell (((received quickly)
They're accurate, just as pictured, very comfortable. My son always wants to put them on, and at home as he likes to be barefoot, they wear them for comfort so they don't have cold feet. Very happy
very good!
Superov shoes. Very, very much. And also delivery, delivery. Seller 10********* From the Heart I recommend .. Buy, will not regret
Flexible sole slippers. Good product quality price. Friendly store and good communication. Recommended
Excellent sneakers, made well, look cute. No glue. The mesh is made of hard material. Correspond to the dimensional grid of the store. But my daughter took on the growth, did not measure.
1, 5 месяца до Москвы. Продавец общительный. Я увидела статус - транспортировка отменена, но продавец успокоил, что все проверил, все отправлено, просил подождать и вскоре пришло. Верх помялся, конечно, при доставке, но думаю, что выпрямится, т к. Это вязаная ткань - хлопок с синтетикой, причём очень плотная вязка, я думала, что рыхлая, не знаю, может и будет жарко, если для детского сада. Брала на вырост, я довольна. Внутри 2 стельки, одна жёсткая, поверх мягкая. Рекомендую и товар и продавца!
Fast delivery, the size corresponds to the declared store's table.
Very good sneakers for the child)
מושלמות arrived really fast... Recommend.. Sizes much like in US
They came quickly. 29 the size of the insole is 18 cm. lungs. But slightly visible glue, for 100 UAH cool
16.11-8.12.. This is one of the fastest getting) a little smell of fish) but the color is super! Quality .. a little glue is there, but only if you look around... about the size, bought to stock, but in fact, small size (at the son 16,2 cm, and took 28 Size I'll finish the review in a month!
28 The size is very wide, on a very full leg, and so very good
Conform to the very happy photo
We have a leg 15 cm, wide, puffy, with a high rise, these climbed, the length is a little too big. The quality is not bad, there is no glue, no smell. Got there quickly. Stretches only the elastic band, the rest of the fabric does not stretch.
Very nice perfect size
Very cool kapciuszki with elastic upside. Recommend!