SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love the texture of this dress! It’s so cute and I’ve already gotten compliments on it . Sit nicely everywhere and leaves you with a gorgeous silhouette.
All right! A little wide because I have no big tits haha and long I measure 1m53 for 47kg but too beautiful! Fast enough delivery
It came very fast and it's perfect
Super beautiful, great colour and looks amazing on the body!
Amazing, feel great about the best shopping I 've ever done
I love it, it's worth it for its price! I love him and he makes you a super cute body
Beautiful dress shipped very quickly
elle est vraiment magnifique !! Gros coup de coeur (seule petit bémols elle tiens pas hyper bien sûr les épaule)
Super cute. It’s looks just like the picture. Fabric is also soft and good quality
The dress and sublime frankly the girls go I will put you a picture when I have the shoes that say yes to go with the tobe that says yes
Shipping in two weeks to Spain! Lucrala fabric fits the body very well. I'm size xs and the s fit perfect, thank goodness! I love the back. It's beautiful.
it fits really nice! the material feels nice and doesn’t look that cheap for the price, it’s not see through. I’m really happy with this dress.
Beautiful dress ! I sized down bc it’s really stretchy and it fitted good , shipping was fast too
It arrived in a week and a half c too beautiful the size the quality
Pas mal
magnifique
Took a while to ship but it came around 2-3 weeks!
It fits perfectly and is also stretchy and soft! The dress is so flattering, especially the back. The color is perfect too!
Love the backless feature! Fits like a glove. This dress is so flattering and was delivered to me so quickly
Love this dress it’s so sexy and the back is so nice