SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super cover, protects the screen
Norms
Perfect. In love with him. And the buttons are well pressed.
Cover quality, worth your money
Bought for 11 iPhone. The case itself is super: it is very convenient in the hand holds, and the buttons on the side are generally high. The color is as in the picture. In warm lighting-more purple. Is 99,9 happy. 0,1 percent of discontent is slightly different from the print quality expected. But still the cover is wonderful! And came in 2,5 weeks!
Cool case, most importantly, as in the description, shockproof! Pleasant to the touch, the phone compared to the usual soft silicone case from it does not fall out! Fast delivery, recommend
I ordered a friend for my birthday. Very high quality, I like it)
Ideal for such a price, thank you! Seller recommend!!! 10 out of 10.
Great, case. I came in a month. Looks spectacular, the buttons are easily pressed, soft, covers the phone from all sides. I advise you to take it.
Very nice, conform to the photos, fast delivery, beautiful color. I recommend
Glad to order, excellent quality
It came quickly, the store is sociable, generally well done, chose first blue color, then I changed my mind and asked to change to dark, without problems I replied and said that it would replace! The case is very good protection of the cameras and very tight protrusions on the side to protect the screen. The picture is bright, clear, convex. The cover is very pleasant tactile. I'm happy. The color in life is not the same as in the photo, it is not blue, but rather dirty purple, gray-purple. Well, incomprehensible color, pleasant
Love this case! Came so quick to USA. Received 14 days after I placed the order. Very sturdy case for the price. Highly satisfied!!! Definitely recommend!!!!
Заказала 18.08 пришло 04.09. Быстро в общем )) Для 150₽ это просто мега крутое качество!! Не выглядит как последняя дешмань. Края силиконовые, а задняя крышка матовый пластик. Любовь!!!
Very happy with this case , it fits perfectly, material is soft , the Image is printed very well , pleasant colours . Fast delivery , the store included a thank you note. Thank you seller
Пришёл примерно за месяц в Витебск. Очень яркий, как на фото, надеюсь рисунок не слезет очень быстро. Кнопки голубого цвета. Плотный, есть «бортики» которые прикрывают экран (совсем немного, зато меньше шанс разбить стекло) Все отлично)
Sooo cute doesn’t feel cheap and very good quality definitely recommend!!:-)
Davvero fatto bene, nella realtà è anche meglio
Arrived sooner than expected. Love the protection on the camera lens. Perfect case and super cute
Very beautiful case. I was surprised to see that it’s a hard case and not silicone. Feels very protective. As for the shipping, it took 2-3 weeks to get here.