SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Gorgeous
Very solid and dense dress. In our autumn just right.
Great fit and material!
The quality of this dress is amazing and the fabric is thick. Ordered size XS and fits more like an S so I recommend size down. Very fast delivery to US: approx 5 days
Delivery mega fast, 10 days to kiev np. Quality is good, the seams are neat. I was worried about the fact that walking will be hard, but with this there are no problems. She took with a height of 173 cm waist perfectly sat, chest 90 cm does not press, waist 62 cm in the butt, hips 90 cm freely, another 2 cm superfluous. I want to order more beige) girls recommend! The color of burgundy found only from this store-looks chic! This dress every woman should have! But it is designed for a tall girl from 170 cm.
Quality is good, i wear european m, russian 42-44, m turned out to be great, would take on the size of 2 less, stretches, the quality is good.
He arrived in colombia very quickly, at least 20 days. The fabric is beautiful, it's pretty thick, i had read in some comments that the color was pale yellow, but in my case the color is exactly the same (although in the photographs it looks different) it's a pale pink. The seams are perfect. The dress is beautiful, fine. Perfect. It's a little p is made by the bulk of the fabric, but it's toy in love with it.
Very fast delivery to msk for 2 weeks. The dress is just super, i recommend bomb quality to everyone definitely recommend the store, i will order more. Thank you all super and quality and size and shipping. The size of the villages is perfect, do not be lazy to notice yourself and write to the seller for clarification if you can not understand the size yourself.
love it the material is good.