SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Exelent blouse 'such as beautiful description
Blouse afigennaya, take it will not regret
Big quality as always, I buy at this store a long time ago and everything is perfect, I had to make another purchase for two blouses because the first time I bought them they didn’t arrive but now I got everything
I usually wear a size L but I ordered an M and it fit perfectly. my measurements are 37, 29,45 in inches.
Bought this top before in a different colour and loved will shop again from this site as the shipping was very fast
The jacket corresponds to the description. The seams are even, there was no smell. The only thing, the straps are very thin and look not very reliable-let's see how to withstand the sock. Even with a complete lack of breast looks very beautiful))
Perfect
Love it!! Just as pictured!! I ordered express and got it in two weeks! When I wear it I will upload a picture.
No wander Simplee have such a good reputation they are super fast on delivery and they have lovely goods, I bought this from another store then they didn't send it for month, so I went to simplee and I received the goods before the first shop refund me for the unsent goods. 5/5 simplee like always, if you want a rest mind buy from Simple.
Absolutely impressed! I’m very happy! I’m a size US 4 and I ordered M! Perfect fit!
Very beautiful blouse, sweet and lush, the only iron is very difficult, because the material type of organza/mesh
Very good value for money. It is soooooo beautiful.thanks store.
Beautiful top. As in picture. Perfect size S for 160cm, 50kg, 80-60-90. Totally recommended. Thanks!
Exactly the same as the picture, beautiful. It smelled weird but after washing and steam ironing it was excellent. I loved her
Fully corresponds to the description, i recommend. Very gentle air .. Love at first sight
Very beautiful thing, nice, very attractive looks, on my m took m, turned out to be great, take on a smaller size. very long went 2 months, but it was worth it, i will order more!
the colour is exactly as photo the sunlight made it look a bit different but it is a lovely blue.. am so happy i uploaded a photo lol
The same as the photo
Lovely and so feminine