SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Рубашка потрясающая!Тёплая, уютная.Продавцу спасибо за помощь в выборе размера.Хоть я и не очень стройная,но смотрится она на мне классно.Все в восторге от моего выбора.Рекомендую.
The goods came quickly, everything is well packed, with birochki and a label, like in stores, the shirt is just fire, the quality is at altitude, what was waiting, everything As in the description and in the photos, the material is soft, good, high quality, the threads do not stick out anywhere, the buttons are sewn well, excellent product, I recommend it
Warm shirt is a great! I was waiting for it so badly. Delivery was pretty fast! I like the quality of the item. I saw the same one in H&M and Zara and I dare to notice there the item price was more expensive than here. So I'm satisfied
19.04 ordered and received in Moscow already 27.04, well, not cool) the shirt itself is quite good quality, thin, there is no pain, the material is pleasant to the body. Size L so I'm a little in position and sat perfectly. As will be in the future in the sock I do not know, all in fact) I recommend the store. Delivery fast packed well. Some pluses.
Good shirt on cool days. Dense, heavy. Looks great
Cool, warm shirt. The size is the same, at 42-44 came S. The material is soft, like a bouclé, looks stylish. Delivery is very fast. Thank you very much.
Doubted with the size, thanks to previous reviews, chose the size M to easily wear the second layer. Parameters 84-62-94, height 170, stuck out strings where, in general, not bad, looks at its 1800r, no more) I will wear it with pleasure,
Excellent shirt over size. My wife liked it. Quality is good.
The shirt is cool. On the parameters 90-74-100 and height 170 ordered L, came up perfectly. Sleeves a little {not critical} long. Quality is average, but nothing criminal. You don't need to redo anything. It took 17 days to reach Samara. Parcel tracked
Cool shirt, took the size of M to wear like outerwear, dense fabric for the spring is the most)
Excellent shirt-jacket for the spring. Easy and not forced. On the growth of 1.76 ordered the size of L and glad that not m as advised by the store. I advise everyone! In Kaliningrad reached the parcel in 10 days. Received in Ozon.
I took the size M, I wear XS-C, I went well as an oversize. Warm jacket-shirt, looks stylish
Delivery to the Kirov region took almost 1,5 months, while fast delivery was chosen. The store did not reply to the messages, the order sent in 5 days after payment. The quality of the fabric is good, warm, not pricked, a lot of threads stick out, but it's fix. Even under black it is better not to wear it, flings. In general, I liked it, I advise!
Very good shirt, the quality is excellent, came to Moscow quickly. Per post 164 what you need
Super on height 1.58 perfect length and length sleeves quality super, warm on warm spring will be good
Super cool shirt, came quickly, about 2 weeks, all as in the description and in the reviews here
Very cool jacket, style and color as in the picture, there was no smell. The height of 158 cm is long, but nothing is super quality. A little pricked, it is better to give something with a long sleeve. Packing is not very, but this is a question to the Mail, the parcel is somewhere apparently carried, but the jacket was not damaged
Shirt is a cool oversize. Straight As in the picture. The quality is super, the buttons are plastic, everything is well sewn. The seams are even neat. On its parameters, height 170 weight 68 chest Volume 86 hip Volume 105 sat L freely, sleeves are even a little long. Quite dense, so that instead of a light windbreaker can be worn
Very cool shirt, satisfied with the order) quality at the Zara level. There is no smell, the thread does not stick out. She arrived in Moscow in 2 weeks
Мой рост 164, вес 50, ог 78, от 62, об 97 подошло Идеально размер М заказывала! Нитки немного торчали и пуговица одна прям сразу в руку свалилась как надела. Это вообще не критично, сразу перешила все пуговицы и прекрасно! Ткань очень плотная! Берите на размер больше чтобы был как пиджак. Если бы взяла размер в размер, была бы просто как кофта ) шикарно, рекомендую ! Пришла где-то за 2 недели в Казань !