SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very well made, looking good so far!! also very fast shipping!!!
HOLA. LA GAFA EXACTA A LA OFERTA Y MUY BUENA DE CALIDAD Y COMODA DE USO. COMPLEMENTOS DE LUJO. VENDEDOR ATENTO EN TODO MOMENTO. RECOMIENDO LA MARCA Y VENDEDOR.
glasses have quite fast safe and sound. wipe cases + hard & soft included. thank you!
the coolest!!! order,!!!!! суперское quality!!!
take long time beyond the envisaged did the purchase 13 january arrived in 11 may kkkkk but the product has quality
15 days delivery, all trackable, as all in the description, % recommend
very good product arrived all certinho store very considerate...
Very nice product..store shipped it very fast..delivery was very fast too..thnx a lot..
very beautiful i received quickly التقييم⭐️⭐️⭐️⭐️⭐️ worth
product optimal quality, all was conforming described! store super considerate and super fast no shipping, were 21 workdays the purchase up arrive on my home no brazil!!
product much good quality, fine boxed, delivered the day marked, loved my product came no trouble liked a lot. recommend this store.
дошёл бург in e-21 day. отслеживался track. come in carton box. box original itself and inside. felt parcel when opened peculiar smell, i think выветривается it quickly, look. glasses i imagined more the picture size существенней seemed) but i boarded excellent and glasses устроил fully size. they are very nice touch-matte, even and look very stylish, i will you more wear or fishing, повседневно wear'll and, because really look super! opened the box, there is a милота, store флаера type put something, one side in english, small key ring and thanks in english and on the other heart)) under the hard case is very useful glasses, it is not strong strong, of course, but give points and significant advantage and carry. also have big cloth wipe. pouch case and also have included. polarized seller to check more картоночку put. advice!
excellent quality! quality packaging! just at an altitude! did not expect honest))
Great product, store advice!!! Great package and sunglasses really cool!!
LENS To your Price acceptable, very good packaging though hubiese preferred less than gasten That and men's quality fashion More FRAME, feel very plastic
Took one month to arrive to Australia. Tracking stopped once goods were being transported between china-Australia. Glasses are as described. A little thinner than I expected. The matte black has a nice matte finish. Leather case provides enough protection and I appreciate the soft cloth and drawstring bag. Will definitely recommend purchasing again but will expect a long wait for items to arrive.
Looks Kool....Polorized and UV....Took a month to reach India. Very nice against price.
Best quality glasses perfect on my face .. had few glasses before order it again recommended and excellent service
match commodity description, good quality. complete, box bag glasses wipe. to store thank you sent gift keychain.