SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived quick I order a Large 36-36-48, nice sexy dress fit perfect falls in all the right places. The material is thin and not see-thru can't wait to show it off.
Gorgeous dress! Ordered size s for my 92-62-92, in the chest and waist a little loose, but because of the creases it is invisible. Very pleasant to the body and soft. I will remove the length, I want a little shorter. On my height 167 dress 20 cm below the knee. Looks very expensive. The thread does not stick out. Delivery ahead of time!!!
The dress is fine as in the photos and it was sent fast before the date
perfect
arrive quick nice sexy dress I order XL 36-36-48 hippy and curvy Its slightly big could have used a large. the dress falls in all the right places, the material is thin and had lots of stretch no see thru.
Pretty Dress
Its a beautifull dress, but a bit transparant so you can see the color and shape of your underwear. I ordered L (90-90-110). Nice and beautifull dress anyway. The shipping was very fast.
The dress is perfect, elegant and very well made. I will already upload a photo when I wear it.
Very beautiful green suit equal to the image. Very serious store. I recommend
Great dress, same as a picture, very elegant !! Size EU M, fitt perfectly, 172 cm, 62 kg Recommend
Perfect size for a person who makes a size 40-42
For the price this dress is excellent. Paired with sparkling drop earrings and stilettos, it will be ready for a night out on the town. I am 5’6” and 160 pounds, XL fit perfectly.
Very soft fabric, fits well, the upper part that is exposed, the chest is a little loose, but it is not exaggerated. It's beautiful, I love it
Beautiful dress as in the description. She's lined flesh color I love
Very elastic. I'm a little round, the article will delight.
Very nice dress. I bought it in white. It’s a stretchy beige fabric with white mesh over it. I’m usually a size M in Zara, bought this in an M and it fits perfectly. The zipper has a tendency to get stuck a bit but you can manage to zip it up just fine. I will definitely order more colors!
wow , this is so beautiful i like it
Trop belle
Beautiful
This dress is ! Smooth, soft, stretchy. I’m 170 cm, weight 56kg, bust 96cm , waist 68cm. I got a medium and it fits perfectly. I almost got a small but didn’t want it to be too tight. I’m wearing it to a work party, and possibly again for New Years. It is fabulous! I’ll need to figure out what bra to wear with it, but I’m amazed at the quality, the price, packaging, and how quickly it was sent. VERY happy all around!