SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods came very quickly. To the Amur region for 17 days. Our size 42
I liked the dress. For such a price, everything is fine! Fast shipping.
The dress is good. All in size to the Primorsky territory of 3,5 weeks all seams are smooth, odorless. On its parameters 98/73/97 ordered (L) ideally approached. Color Blue with petals. The length is below the knees. I really like it. The material is dense. On cold time just right))
The dress is of good quality, there is practically no thread. Thin corduroy. At 42-44 s the village is good: The shoulders are in place, the length is knee-length. However, the waist is slightly higher than necessary (height 166) and the sleeves for my taste are short. I ordered light with daisies, in the photo it looks whiter, in fact in beige.
This is my best purchase on ali!! The village as i expected, a little loose, the length just below the knee on the height of 153, the waist in place. It was packed in a zip bag and neatly folded. Stitched perfectly, no jambs and threads. The smell was almost not, steamed and after an hour already in it went
Cool dress, in size, seams are well stitched, odorless, good material, nice
Dress corduroy very much. The sleeves are short, but my hands are long, i will wear 3/4. I wear m, and took m size. Delivery 21 days. All lines are well stitched. I am satisfied with the quality. Thank you!!!
A miracle dress. A little retro. Pink color is very beautiful, especially blondes will be good) on the height of 163 cm elastic just above the waist, but it looks even interesting. Dense, who has a waist not expressed-will press (i have 68 cm) delivery almost a month.
The dress went 3 weeks to tatarstan. Size xl. for height 170 just. The quality is high, the length is below the knees. Warm dress. Buttons in place all, sewn perfectly. The drawings are clear. The color is the same as the photo. There's no smell. The seams are even, the threads do not stick out. Sleeves on an elastic band. As a gift put an elastic band. Very beautiful. Thank you very much! I'm very happy.
Delivery to st. petersburg took 22 days. Placed the order 02.06, 24.06 contacted me sdek through the social network vc, agreed delivery to the address convenient to me. This is my first purchase of clothes with ali! Long considered reviews on various dresses. Visually chose gray (like a gray mouse), but the teenage daughter recommended to take mustard color. She was right, it's the perfect color for me. Size s is ideal for me (height 150 cm, chest 87, waist 67, hips 87). The elastic band at the waist presses me a little. The length of the sleeve from the seam on the shoulder is 54,5 cm, the height from the shoulder to the elastic band is 36 cm, the length from the elastic band to the hem is 66 cm. The sleeve also turned out to be ideal for my height, so this dress is comfortable for girls of low growth. Fabric corduroy thin, breathable, for cold summer, autumn, winter, spring just right. The seams are all neat.