We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Good jacket, delivery 3 weeks, size s approached the girl 12 years old parameters 78-67-78 height 155 cm, photographed immediately after unpacking, then the jacket straightened, the collar of the hair dryer is loose-the view turned out worthy, by density on the weather to-10 maximum, well, can with a sweater and below will withstand, in general i recommend, the daughter is happy, For a long time she wanted such sleeves, she does not like to wear gloves)) under this jacket she took on ali caps-rainbow with a black pompon, black with a rainbow pompon along with a black scarf and rainbow pompons and shiny with a rainbow pompon-it turned out cheerful))
it was perfect and good i recommend
Like the jacket material, arrived early .. I am very happy with the acquisition Super indicate
Beautiful. As am Brazilian, with 1,57 and 56 kg, this size was only a little off, but as will put clothes underneath, will be cool. THE color is really as pictured. Recommend.
It's beautiful the size is accurate to the d is crypt! The very good quality, it took time to arrive, i didn't open a dispute because i had a lot of confidence in the store because i had already bought him before, maybe the problem of the delay was here in my country. Answer the questions, very kind.
Exceeded my expectations in every way! Seller posted my order next day to purchase, was delivered before than I imagined, the product has just right size and the quality is excellent! Recommend unqualified! Wear 44 in BR and XXL was perfect (tip)
Bought for my sister and she was very pleased, excellent material, precise measurements and very fast.
Am satisfied. Beautiful and looks good quality and warm. Still not used, but the size was perfect (got about 1,67 meters and 62 kg).
Arrived very early .. Can buy without fear are beautiful, acinturadas, fluffy…
Delivery to moscow about a month. Excellent jacket, qualitatively sewn. Fur is artificial, but "richly" looks. The store is sociable, helped with the choice of size. My height is 162, og 102, i wear 48 size.