SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivered quickly from Russia, 6 days before the apartment. My parameters are 70 × 100, height 170. The whole village is chic, the mesh corresponds, the waist is not in the guise, but it should be in accordance with the size. In short-take and do not think.
Shipping 5 days. The courier brought home. Jeans are good. On my parameters 86-102 in the waist slightly presses. Stretch. Thank you!
Style and quality bomb. Perfect Mom jeans. But with the size you can miss, in the crotch they are quite dense and can get drunk. My parameters are from 72-74, about 94. Height 164. Weight 56. The store advised 28R-would not fit exactly. Took 29R. Also pretty tight when you sit in the waist. I hope that they are carried or I will slightly shed weight. The length just above the ankle. They sat down as they should jeans of this style. Jeans are dense, but not thick. Delivery 5 days to Moscow. Thank you!
Delivery 2 weeks. At OT 64 about 93 27 the size of the villages is ideal, in my opinion by 166 cm the height is a bit short, there are no comments on the quality. the store put a gift)
Fast delivery by courier. The parcel is well packed. There was a gift, thanks to the store! The first reaction-pants are huge! But measured and everything came up. Just very unusual after skinny. The size chose on the grid, on the hips. Consulted with the seller, confirmed the choice. If you doubt the size, then take more, as the fabric does not stretch. Good tight jeans. Wore already a couple of times, i realized that over time my knees will stretch out. For 1000 r. Great purchase. No different from those that weigh for 3000 in mango-dawn. I recommend! I think to take light by the spring.
Jeans flew to the rb for about a month and a half. Track number was constantly tracked. The store immediately answered the questions. In the parcel there was a small present and a coupon of 1 $. Thank you very much! In size, ot-76, ob-107, height 162, jeans sat in the hips not quite freely (but still comfortable), in the waist there is a stock, the length is excellent, nothing superfluous. I think 34 would be very large at the waist. Quality-at altitude! Definitely and the product, and the seller recommend!!!!! More buyers!
Super fast delivery in moscow. after three days received. Wonderful jeans! Very comfortable. The main thing is to choose the right size. These are my second. The first were on a smaller size, too small. These fit perfectly. 34 rr on ot-86. About 106. Height 167.
Jeans are gorgeous. At 54 the size of the fifth point took 36. I was afraid that they would be big in the belt, but everything clearly came up. Given the fact that i have a small stomach, everything climbed perfectly, i did not want very loose. On the belt for a couple of cm bolshevaty behind, but it's not critical. Quality is super, like real jeans, tight. Let's see how it will be in the sock. In general, 54 hip size 36 is perfect! Super and on the growth of 173 came up. I thought that short, but were on the ankle just right
Jeans cool! I'm delighted! Stitched qualitatively, there are no smells, the fabric is dense. Sit on the figure. Girls, jeans do not stretch, order your size. Thank you very much for such a good product and fast delivery + gift)) very nice! I will definitely order from this store.
If you could put 10 stars. I 'd do it, perfect jeans. Perfect fit. Quality is the highest level. Delivery sdek in russia fast. The store put a gift and a coupon. Thank you very much!!! my parameters from 85. About 111 growth of 172 slightly back to back. But i will lose weight for them!!!! God i fell in love with them!!!! i will wear without removing!!!