SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came for 2.5 weeks, fully corresponds to the description, took l, so that it was not in the guise. About the neckline, the rest of the customer is right that it's too deep out. My parameters are height 164 cm, og 92 cm, ot 75, i wear the european size 38.
The price was very high and the price was very high. the price was very high.
Good blouse. light, soft. sizes 96. 77. 97. height 174.weight 58. I took the size l. well approached. as in the photo i wanted.
Product according to the description, 88 65 90 s loose, pleasant on the body, not much long distances between buttons, i recommend to buy, very nice casual shirt
The fabric is pleasant, at 44 size s came up, delivery sdec for 4 weeks
I ordered this blouse in white, size s. The cut is loose, the fabric is soft, i did not find marriage. Notice: the fabric is transparent, so it is better to wear a blouse under the top. In general, i liked it, the only thing, the buttons are sewn)
Shirt is very cool, because of нежнейшей fabric, which is very приятна to the body! The shirt comes with a oversize fit. For myself i chose the size m, so that there was not a lot of volume and, in my opinion, she sat down as it should. It turns out, suitable for 46r (shoulders 40 cm, og 96 cm). This shirt is suitable for girls of high growth. On my 178 cm everywhere the length is enough: both in the sleeves, and along the overall length of the body. The whole chip of the shirt is that it needs to be worn in tied form. So cut the bottom. This tie (крою)-The low landing. Personally, i love when the ties are made slightly higher, almost at the waist. The shirt is sewn neatly, the threads were not very much (mostly on the sleeves), the lines are even. Material-acrylic with cotton, very pleasant to the body. In the hole :) Подписывайтесь on Instagram Natalie_Vladykina and Itao https://ru.itao.com/u/912896687#post-50267694927423
Blouse is good of pleasant jersey. But on my height is a very large neckline, you need to change the button. Delivery month.
Before st. petersburg for 21 days, track number was tracked. There is a slight smell. Packed in postal and cellophane bags. Threads and defects are not found, the fabric is soft. On the og/ot/ob 84/60/94 size s came up, sat down freely.
very nice, product is as shown on the pictures