SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress really liked it! The village is perfect. The material is very pleasant, stretches. Buttons are simple, you can redo. Inside there is a button closure, the dress will not open. My parameters are 92-77-88, I ordered the size m.
In general, a beautiful dress, even very, it turned out to be a little too small, protruding (og 92, OT 72), so take with a margin. And very frank neckline
At 97-65-92 m in Butt, on the growth of 162 on the palm above the knee. Synthetic slightly transparent. Corresponds to the price. The seams are even, there is no smell. I recommend
I love Simplee! Stylish dresses at a low price, of course, sometimes you need to invest extra to fit it according to the figure, etc., but in general the price/quality pleases me! On the parameters 83-64-94, the height of 163 took S, it is too big in the chest and waist, the chest would look better. The cutout was slightly stabbed with a pin. Also you need either to stab the smell at the bottom, or to sew an additional button, otherwise it opens strongly when sitting. In general, a little podshamanit and there will be a dress-fire for all occasions)) flew in 10 days
Corresponds to the description. On the parameters OG 87, OT 76, OB 97 size M came up perfectly, not back-to-back, there is a stock. Who likes a more fitted silhouette, you can take a smaller size. Shipping fast, track tracking. I recommend!
Excellent jacket-dress!!! The length of the palm above the knee, so you can wear as a dress. I was on the growth of 168 and 100/84/100 m approached. I bought both white and black. Fitted and beautiful deep neckline. How to sew on me!!! Sits perfectly! Purchase satisfied. I will wear it with pleasure)
The quality is good, let's see how it will be in the summer. the size approached, wear 44-46. thanks to the store very much.
Good dress, good for hiking to work, for example. Good quality fabric
The dress corresponds to the description, with lining.
Delivery 14 days to moscow. The dress really liked it, probably it would be possible to take a smaller size. On the parameters 90x75x90 ordered the size l.