SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is very convenient that you can choose the size of the top and bottom separately! Linen gorgeous underwear, very comfortable! I liked it
Very good product. Thick lycra. Wear well in body. Is my second purchase. Size XL clothes size 40 in Brasil. fast delivery. Recommend.
The order came in 1 parcel with other orders, paid 24.06 and received 10.07 in Moscow, the kit liked. When I opened it, I thought it would be small but it stretches well and sits comfortably. Usually my size is 46 Rus, I order L, I'm very comfortable. Each piece is packed separately.
отримала. якість за такі гроші супер. Доставка нп в Хмельницьку обл до 3 тижнів. Раджу.
Super
Very cool quality, surpassed all expectations
The kit is just an ooun! The color is very pleasant, gentle, on tanned skin so generally a fairy tale. Quality at the highest level and for such that money! Came a parcel of days for 10 in Postamat. The size approached perfectly, I have a height of 160, the parameters do not know exactly what, but I'm thin and I'm straight sitting perfectly. For a small breast, that's it. I will order more other colors necessarily.
Ог 86 от70 об93 шикарно!) заказала ещё несколько
Set Super, very soft, panties with gusset. Maybe a little paler color than in the photo. And I expected that a little wider that there would be a top, some narrow. Exactly on a small chest. Take it!
Everything is super. Order the second time. The quality is excellent and the colors are the same. On the hips 91 L sits more comfortable) the top took less, if suddenly stretched when washing.
Great underwear. At its 84,63,90 took top M bottom l Sits perfectly. Super convenient. I wear both as underwear and as a swimsuit and as a top. I like it very much. I will order in a different color. One minus in Russia is not tracked.
I ordered a set in beige color. Then I changed my mind and ordered pink instead of beige. The store sent pink, as I wanted! The OPE slightly wrinkles ahead of the fabric. But when he's on the body, it's not a video.
Super! On the parameters 89-72-93 perfectly approached
Пришёл в пятнах((( вернули полную стоимость. А так комфортное белье. На ОГ 83 ОТ 70 ОБ 90 взяла верх L трусы М, все подошло
Good quality, but as if it was not pts well holds the shape. For every day will go!
Заказ пришёл за 11 дней до города Воронеж. Качество отличное. Рекомендую.
Cotton set, at 83-64-94 ordered the top S-M, Bottom L, the village is all perfect. Definitely I will wear a kit, I recommend
Czekałam month time. Cool, that the mountain has adjustable straps and you can take different sizes top bottom. Recommend.
As always, all norms. I recommend the store. Everything is fast, prompt, high quality. Thank you.