SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came very quickly, before Mo in two weeks! There's a smell. In Russian 34 ordered 6. came up perfectly! It was sad that the height is not what I expected. But in general, everything is super! Bought for 1689.
In general, good. Unnatural leather, fur is also artificial. On the dew 38-25 size
they’re very nice and fit the description.... came a few days after the deadline
The goods were well packed, in the process of transportation was not damaged, came in time, it is very pleasing. The kind of shoes are very good, of course for Russian winters they will not work, only for autumn, I guessed, and decided to take 7.5 to wear them with warm socks, but now I understand, that with socks they will not fit. The photo shows that the layer with fur peeled off, but this is not a problem, I will glue it back. Fur climbs, but not critical. I think then generally remove it to wear these shoes when it is warm, I hope they will not become small to me. Probably, it is better to take on a larger size.
The first impression is wonderful. Packed were good, not damaged. Light, pleasant inside. The size approached perfectly on my 35-36. Fur is pleasant to the touch, the only thing, a little climbs. On the leg is almost not felt, light. The smell is strong incomprehensible, put while on the balcony, should fade, judging by previous reviews. Then I want to check for slippery and heat preservation. But overall satisfied!
The product is perfect, I will order more. Truth advice-order for size larger)
Came 33 days before Mo, tracked. On the size of the foot 23,5 cm took 7 size (24 cm), who needs straight with a very thick toe take even a larger size, these came to me on the woolen not very thick straight well. Fur does not climb yet, walking more than convenient. Read reviews about the smell-so it is, stink of course luto, put on the balcony, can help) about the lightning also wrote-once again it is better not to touch, very tight, but lacing is quite possible. In general-cool! Money is definitely not wasted. I advise! Especially now there will be discounts, but just do not pull, and then there are holidays ahead of them-they will come when the winter is over)
Very cool! The size is perfect. Thank you!
Delivery to Dnieper 52 day, came to ukrposta. Product reviews for sale, buv Garno packing. The great great minus of zhakhliviy smorid rubber Chi chogosi such... Сподіваюсь вивітриться. On the foot of 24 cm, zamovila 25, and correctly zrobila, the great Paletz trochi to rest, from the urachuvanyam of the heat-Rod charging will be normal.
absolutely perfect exactly like description but the tips are more rounded than they look