SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
V
Good quality, fast logistics, especially like it, very satisfied with my shopping
Don't hesitate if you want to buy it! It's great!
Merci beaucoup j’achète plusieurs articles chez ce vendeur et la qualité est exceptionnelle, l’envoie rapide et la gentillesse du vendeur sont un + merci encore tout est parfait je recommande sans hésiter meilleur vendeur
168cm 53kg 이라서 M을 사야하는데 하도 리뷰들이 한 치수 크게 사라해서 L 샀다가 폭망. 반환하고 새로 M 주문 함. 판매자 완전 착하고 초 스피드 환불 해줌. 바지가 약간 드꺼움 늦 가을 겨울용 임. 디자인은 어마무시하게 세상 젤 예쁨. 간지 오짐.
Amazing! I was afraid of the quality and honestly, I'm surprised! I took a size above my usual size and it size perfectly whether it is level length or size, if you hesitate, go. He arrived in about 10j
As in the perfect picture
The pants looks real good if your the low waist have woolen take away easy CA 2 or 1 size larger and the came quickly to
Perfect !!! Item corresponds to the photo, I recommend!
Good, tight jeans.
Amazing quality! I like it so much
The most beautiful pants. Very comfortable to wear, well-made, wearing it will make you feel relaxed and beautiful
Would really recommend these jeans they are perfect ,, I cant tell the difference between the real pair and these ,, shape is so flattering and quality is so good , extremely impressed for the price I payed for them
Because the fabric is "not tight", but the height of 160, from 76 to 100 sat down perfectly. And this height is just right for heelless shoes, the size is at the waist and hips. I like this color
Jeans are very suitable for height 159 are very suitable for M, of course, if you like loose, then I think it is better to choose a larger size, but everything is super good. really like
I like LOVEEEEEEE. Usually I am M, M is very suitable (I am 163 cm tall). I also like this color very much. The material is not thick, you can wear it in spring and summer
The incoming material of the jeans is exactly the same as I thought in the photo. Very good, the jeans fit very well. I am very happy because it is difficult to find pants of my size, but which makes my legs look longer and a little flattering and style . The fabric is very good and the size is comfortable to wear. I received the goods in about two weeks and I like it very much.
To be honest, very satisfied with my order! They are so nice and pretty and I size up to an M and I don't regret it at all, and I am pretty thin. She came in three weeks that do not bother me.
The jeans quality and color is great! I took the S. Overall, fit is good, feels very good. I would recommend for the price!
167cm, 50kg, I chose L which is not too tight, and everything is suitable as expected. The pants are stretchy and feel very comfortable. Recommended this pair of pants for a friend, XL is what she is looking for, this pair of pants has XL