SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
всё замечательно: и качество, и цвет, и размер
very good product. thanks!
It’s one size so I should have expected it to not fit perfectly. The pants were a little tight for me at the waist (160cm, 60kg, usually a size 4-6 US size) but the fabric is pretty comfortable! I wish they had slightly larger sizes but overall they’re really nice! >< Really quick shipping too!
so cute !! lovely material, v satisfied w these <3
so wonderful :) i was afraid they'd look too off due to me being on the smaller size but they were lovely, you could cuff the parts that are too large at the end of the pants and the waist is very nice
i love it !!
Really great pants!
It is incredible really nothing to say I recommend!
Great and it fits well to the waist
perfect
Approached perfectly, usually I buy XS but here I took more that B was an oversize, along the length a little long, but at the waist is perfect. Fabric like a warm shirt. I like it. Is: 3 S
Very fast shipping, great quality, perfect size, comfortable. Very satisfied!
Love the elastic, very stretchy and comfy, bit long + large and baggy around the leg but other than that they’re great!! Definitely recommend :)
Cool, you need to wear neatly, because the threads are easily hooked and pulled out
Very nice and stretchy :D a bit long for me but you can just cuff them! that's what I ended up doing :) (for reference I'm 157cm/5'2)
soo comfy, good quality, little but long but its whatever :)
It is accurate to product displayed. Material feels nice, and it's suited for a more lighter season. It's not sheer and does not fit tightly around hips which is good. The elastic band on the back of the pants makes it easier for fitting and helps make the front of the waistband flat against your waist. Would buy from this buyer again.