SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Took S on the height of 165, waist 68, hips 89, came up perfectly. I think the higher growth will be short, but this is a matter of taste))) the quality is super!
At a height of 165 cm, waist 72 cm, hips 95-took and did not lose. Stretch well. But if you have more parameters-take a large size. Quality is cool. As a gift, two hair bands. I recommend
Thanks to the store for the fast delivery, high quality stretch denim fabric, very satisfied.
Planting is very good, sat just perfectly on my parameters 70-96, height 164 cm, weight 56 kg. You can roll, you can in full length, and so cool. The only drawback is small-on the pocket looks a little seam, which connects the lining and the main fabric, not critical, but it is necessary to correct. And so they are cool.
Super jeans, perfect! Waist 85cm, hip 110cm, height 168cm.
Ordered 29.08, came 17.09, the quality is excellent, tight jeans, for autumn, spring. In the gift still put 2 rubber bands for hair. Thank you very much to the store, i'm happy.
How to tell the girls. Jeans tight. On the parameters 90-70-90 ordered s. clearly got into its size. I usually wear m. At a height of 162 the length of the tunic in the tunic. If you have a higher growth, you will be short. And another moment, for some reason the knees are not tight. Although the jeans are exactly my size. And jeans are not soft, but a bit of a stake as if worth it. Maybe after washing will be softer. Well, in short, jeans are good. And delivery 2 weeks.
Great jeans. Very satisfied with the parameters of the waist 70, hips 98 lka slightly bolshevata at the waist, it would be possible and mku. In general, everything is super, the color is straight bomb, the seams are even, they sit perfectly. Delivery to moscow 2 weeks. Thank you, i recommend)
Jeans really liked. Material-pre-tight (exactly not for hot summer), but it stretches well. Landing high. Sit down on the figure well, do not hamper the movements, comfortable. Color-graphite, not pure-black. Size m came up perfectly, but at the waist there are centimeters three free .. On the parameters 170 and waist 67, hips 97. Jeans as if tighten the figure due to tight denim and the model itself. The goods were tracked throughout the way. Delivery to moscow-two and a half weeks. I recommend the store and the product.
Jeans super! Stretch well. At the height of 170 waist 71 hips 96 leg in the lyach 58 material tight good! Buttons silver in appearance is also excellent. To buy i advise