SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Over all quality is great. have a good feel on the body. Perfect for working out. It is also very cool. Order one size up and it fit the way I wanted.
Specially took xl to sit freely
Love these pants very comfortable, my friends love them and ask where I got them. Definitely recommend!!!
In exactly, as in the photo of the producer... They're cool... Most of all, it struck me that they do not stand a stake... and straight, quivering and flowing on the leg .... Quality sewing. My parameters: og-89, ot-72, ob-99! I took xl and did not lose... sat down as it should, not in sticky and not with trousers .... I ordered from this store, at once two things, these panties and down jacket .... in general, i'm happy! i recommend!
Pants are beautiful, the fabric is soft synthetics, sewn qualitatively. At og 92 cm, ot70cm ordered l in volume approached, but the growth of 166 cm were short. Delivery month.
Ordered 22.06 came 17.07 The quality is excellent, the size approached wear 44-46 packing ordinary postal package
What can i say? They sit like this. Maybe just not for my figure. The material is normal. Came for a month.
Pants in a sporty style from the already favorite store # bonukharajuku. Excellent fit, stylish coloring. The store is presented in two colors. Good stretch, pleasant to the body jersey, which does not shine at all. We bought the size m, on the parameters: height 172 cm from 65mm, about 90 cm, weight 55 kg, sat perfectly. On the sides are two pockets, a comfortable elastic band, plus an additional lace for tightening. Along the entire length of the front in the center there is a seam.
Pants are very cool. Unfortunately came with a small marriage, the store is very responsive, returned the money. I do not think that the marriage will have all orders, so i sooo advise. The material does not shine through a drop. Size order your own, everything is accurate, if you have s, take it. Delivery 8 days to nizhny novgorod. inst: mmokeeva107
This is high quality as describe if you buying from the USA you got to know your measurement or contact the store they respond in less than an hour I will be getting one more very soon