SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Pant and Coat despite high Lever much too long, otherwise fits well. Am 158 cm, 45 kg. Try to shorten and reports then…
Perfect all three pieces. very satisfied with store
I ordered pink for the house. Very good color-pale peach. On the parameters 95x72x100 the size l sat perfectly. Of course, long. But i'm little. I will order black for the street
The fabric does not shine through, pleasant to the touch. It came quickly. Track tracked. Took the smallest size, i approached. Very long, i will suture.
The quality is good, the height of 168 pants is good, the topic came up and the cape is very long it is necessary to rubber m.
Too large size and long pants with a cape, and so everything is like, it was necessary to take l
Beautiful set. fast shipping.♥️♥️
Very beautiful
exatly the same
I liked the goods. My height is 1.80 (in the photo on the heels) and a cape in the floor. The photo shows that the material shines through, but i think it's not scary
great fit
Finally I bought smth really long) it is awesomely long) I am 175, but everything is always short. This one I can easily put high hills and it will not be short! Quality id good! Shipping is fast! Happy! Only thing is missing is a little holders for the belt. Not to lose it...
Love it! But order one size up!
Great! The top is short at all, but nothing.
Like everything is ok, i received my mother, i'm not in st. petersburg now, judging by the pictures sent by my mother, he is good, but maman says that the home clothes are more like, i hope this is not so) took for trips to the sea) later i will add a photo
The costume is excellent and the delivery is smart. Thank the responsible store.
Ordered 16.01., came 04.02, the parcel was sent the next day by sdek. the costume really liked! Quite tolerable quality, the threads do not stick out, the lines are neat, even. When cut, all shares are observed, the legs are not twisted, the cardigan is also smooth. The quality of the fabric also did not disappoint. 35% cotton, 65% polyester. To the touch is pleasant, does not cling. On the parameters 84-66-102 m came perfectly. On the growth of 172 also. The length of the trousers in akkurat to the toe, nothing hangs on the floor and not short. Cardigan, with my height, one long with pants. In general, very satisfied with the purchase. Seller recommend! Thank you very much!
THE product arrived 1 week ahead of schedule and is exactly as pictured! Wears very well and the fabric is very good. Back and recommend to buy.
The material is thin enough, a little shines through. Appearance and color fully match the photo. My advice: take a smaller size than it turns out on the store's table-the material stretches well. On height 165 cm. Pants and cardigan will have to be cut.
The product is just gorgeous!!! Quality and model is super! Size c corresponds to the size grid. Minus-the goods went very long.