SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good panties, interesting. Quality is not bad.
Delivery faster than expected a few days. Very nice panties! Climb to the waist with a nice cut. You have to do the massage even but it remains in place
Panties fire. Worth your money. Seller responsive
Shipment came within 3 wks. All seamlessly Panties super like the picture Lace soft, high waist I Wear size M. Are a little loose waist but and so for this price Super Recommended!!
The order came very quickly. Quality is super! I have s I ordered M, but it would be better to take S. As a gift, I was put a set of panties and a bra, I really recommend it!
Arrived quickly, as in the description
Very nice but a little big to order one size less I'm L and I'm a little big
Thanks so much and this is beautiful and sexy.
3 pieces to arrive I'll pass to wich
I am 163cm, 53kg, i ordered size M, fits perfectly. Almost 1 month to Czech. Probably I am going to change the ribbon for satin and thinner one. Looking forward to have some fun i recommended
Very nice and good quality. I'm size (10) and took size M . Fits perfectly.
Wow. kupione with command on one with groups aliexpressowych on FB. Are super. Great quality. Recommend very.
I too much like the quality is good size is suitable the color is exact as the photo the delivery it is OK thank you Friday I recommend it
Thank you for the gift (support) But the panties are of high quality 5⭐
Good product exactly as in the description. I can only recommend.
I arrive within the stipulated deadline, in fact a few days earlier. Good to quality and good material. Thanks to the store everything as the description and well packed. Very nice
all OK. recommended. very fast delivery to Irland. thanks
very nice, not yet tested, they look long
Shipping took more than one month. But item came properly packaged, no artificial smell. Very nice quality item, size is good for my European size 34
Super!!! Thank you!!!! Very satisfied, the model is beautiful, the lace is pleasant :) OB. 88, about 60-in the waist a little ear, but there is very easy, and I do not have a standard figure, they sat very beautifully.